Job Description
Reservations Agent at Avani Ibn Battuta Dubai is responsible to Provide exceptional customer service and assist guests with booking reservations, ensuring a seamless and enjoyable experience. The vacancy was announced by the hotel on February 19, 2024.
Responsibilities of Reservations Agent
- Maintain effective office administrative procedures.
- Adhere to all Standard Operating Procedures.
- Take personal responsibility for driving upselling and achieving set revenue targets by months.
- Be fully aware at all times of the Selling Strategy, rates, packages, groups, and booking status of the hotel.
- Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
- Handle daily trace/follow up reports according to departmental requirements.
- Check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings.
- within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors, and other inaccuracies.
- Understand and apply hotel policies for no-shows, cancellations, credit, and pre-payment policies.
- To be up to date with current information and data on the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
- Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.
- Ensure all issues relating to guest satisfaction are raise, monitored, and followed up on a timely basis.
- Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
Requirements of Reservations Agent
- High School diploma or certification in hospitality.
- Three years’ experience in hotel reservation and room divisions.
- At least one year of experience in the Front Office or Reservations department.
Skills and Knowledge Desired
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local markets, local competitors, and events of the destination.
- Additional language is advantage.
Reservation Agent Khaleej times UAE
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