Reservations Agent Arjaan by Rotana Dubai Media City

  • Full time
  • Dubai, UAE
  • Posted 3 weeks ago
  • 3000-6000 AED / Month

Rotana Hotel & Resorts

Arjaan by Rotana Dubai Media City is currently seeking for passionate and dynamic guest focused Reservations Agent who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to guests. As a job holder you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.

Responsibilities of Reservations Agent

  • Process and confirm guest room reservations made by clients on the phone, letter or fax.
  • Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
  • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  • Show complete product knowledge, understand rate structure and apply rate management.
  • Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
  • Promote and maintain good public relations and endeavors to maximize business
  • Maintain an accurate room status at all times.
  • Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails.
  • Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.

Requirements of Reservations Agent

  • You should have a diploma / degree within the hospitality field.
  • 2+ years previous experience in hotel reservations.

Skills and Knowledge Desired

  • You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
  • The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character.
  • You will work effectively with professionalism and establish effective relationships with internal and external customers.
  • You work independently within a structured environment.

Key Competencies

  • Understanding the job.
  • Teamwork.
  • Taking Responsibility.
  • Recognising Differences.
  • Adaptability.
  • Customer Focus.

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