Reservations Agent Accor UAE
- Full time
- Ras al-Khaymah, United Arab Emirates View on Map
- @Accor posted 16 hours ago
- Posted : September 10, 2025 -Accepting applications
- Salary: د.إ4,000.0 - د.إ6,000.0 / Monthly
- View(s) 6
Job Detail
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Job ID 50802
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Career Level Intermediate
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Experience 2 Years
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Gender Male Female
Job Description
The Reservations Agent job at Rixos Bab Al Bahr in Ras Al Khaimah, United Arab Emirates, is a great way to join a fancy hotel team. This full-time role is about helping guests book their stays and making sure everything goes smoothly. Monthly pay is AED 4,000 to AED 6,000, depending on your experience, which is normal for hotel jobs in the UAE. You’ll handle phone calls, emails, and bookings, keeping things organized. Applicants need 2 years of customer service experience, preferably in a hotel, and must speak and write English and Russian well. It’s perfect for folks who like talking to people and keeping things tidy.
About Company
Rixos Bab Al Bahr, part of Accor, is a luxury all-inclusive resort on Al Marjan Island in Ras Al Khaimah, with awesome beach views. It offers a mix of Turkish hospitality and modern comfort. Accor runs thousands of hotels and restaurants worldwide and cares about making work a nice place to be.
Job Title
Reservations Agent
Responsibilities
- Answer guest calls and emails fast, helping them book rooms.
- Turn inquiries into bookings by suggesting cool extras like better rooms.
- Use hotel pricing tricks to make the most money while keeping guests happy.
- Know the hotel’s rooms, deals, and activities to share with guests.
- Keep booking details right in the hotel’s system, like Opera PMS.
- Handle special guest requests to make their stay feel personal.
- Work with travel agents or companies to lock in bookings.
- Build good relationships with guests by suggesting fun options.
- Follow hotel rules to do well in surprise quality checks.
- Keep guest records neat for marketing and tracking.
- Check room availability and set rates to help hotel profits.
- Help the reservations team with projects, like signing up loyalty members.
- Use the hotel’s phone system and tools like Resaweb without trouble.
- Tell the boss right away if there’s a problem with bookings.
- Make guests feel excited about their stay from the first call.
Requirements
Education
- High school diploma or something similar, showing 10 years of school.
- A hospitality or hotel management course is nice but not needed.
Experience:
- At least 2 years in customer service, like at a hotel or resort.
- Reservations agent experience in a fancy hotel is a plus.
Skills:
- Speak and write English and Russian clearly to talk with guests.
- Notice small details, like booking codes or guest wishes.
- Stay calm when handling lots of tasks in a busy office.
- Keep things organized, like bookings and guest info.
- Be friendly when dealing with guests or coworkers.
- Fix problems fast, like sorting out booking mistakes.
Knowledge:
- Know how hotel bookings and pricing work.
- Be comfortable with Opera PMS and Microsoft Office.
- Understand what luxury hotel guests expect.
- Get the local UAE culture and how it affects guests.
- Have a basic idea of pricing to help hotel profits.
- Know how to use hotel phone and booking systems.
Applicant Location
This job is in Ras Al Khaimah, United Arab Emirates, and you’ll work onsite at Rixos Bab Al Bahr. You need to live in or move to the UAE.
Application Procedure
Note
Disclaimer
