Khaleej Times

https://www.khaleejtimes.com/

Hotels/Restaurant Industry is presently accepting applications from suitable candidate for the job role of Reservation Agent in Dubai. The role holder will play a crucial role in providing excellent customer service and ensuring smooth booking experiences for company guests. If you have strong communication skills, enjoy working in a dynamic environment, and thrive in a fast-paced hospitality industry. If you are willing for this job than apply before deadline.

Responsibilities of Reservation Agent

Handle incoming reservation inquiries via phone, email, and online channels
Assist guests in booking accommodations, dining reservations, and other hotel services
Provide accurate information about room availability, rates, and hotel amenities
Process reservations accurately and efficiently using the hotel’s reservation system
Maintain up-to-date knowledge of hotel policies, packages, and promotions
Upsell hotel services and amenities to maximize revenue and enhance guest experiences
Resolve guest issues and complaints regarding reservations in a timely and professional manner
Collaborate with other hotel departments to ensure guest requests and preferences are met
Adhere to company standards for customer service and reservation procedures
Assist with training new reservations agents
Stay up-to-date on industry trends and best practices