Reservation Agent Accor UAE
- Full time
- Dubai, United Arab Emirates View on Map
- @Accor posted 2 days ago
- Posted : July 16, 2025 -Accepting applications
- Salary: د.إ3,000.0 - د.إ5,000.0 / Monthly
- View(s) 11
Job Detail
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Job ID 48498
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Career Level Fresh
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Experience Less Than 1 Year
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Gender Male Female
Job Description
If you’re the kind of person who enjoys turning plans into experiences and details into something that just flows this might be something worth looking at. Banyan Tree Dubai is hiring for a full-time Reservation Agent. This role involves handling guest order and ensuring that everything is resolved before guests arrive. This is not just data registration – it’s about understanding what the guest wants, guiding it through it and doing it uninterrupted. You will be on the phone on e -mail, maybe some interrogation at once. It helps if you’ve been around luxury hotels before, but the real key here is how well you listen, communicate, and follow through.
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About Banyan Tree
Banyan Tree Dubai is part of the Accor group and sits right on Bluewaters Island. The setting is peaceful, the property is stunning, and the team values people who care about the little things. It’s not a place with a rigid script — guests come expecting high standards, and the staff here usually go beyond what’s expected. The hotel has a private beach, outdoor pools, a spa that’s known in the region, and several restaurants. Most people who join the team stick around because it’s a space where effort is noticed.
Job Title
Reservation Agent
Responsibilities
- Answer guest calls or emails and take reservations no delays, no confusion.
- Recommend room types, rates, and packages that actually fit guest needs.
- Update the system with correct details name, arrival, preferences all of it.
- Work with the front desk or housekeeping when there’s something special needed.
- Upsell when there’s a real chance to add value not just to push numbers.
- Watch daily occupancy and flag anything unusual or off.
- Deal with last-minute changes without showing the stress.
- Support group bookings weddings, corporate, you name it.
- Keep guest profiles tidy and useful for repeat stays.
- Handle booking-related complaints calmly and clearly.
- Learn what’s going on in the hotel promos, closures, events.
- Share updates with your team to keep the flow smooth.
- Protect guest data and follow privacy rules.
- Occasionally help other departments if things get hectic.
- Be open to feedback and quick to adjust when needed.
Requirements and Qualifications
Education
A hospitality-related degree or diploma is preferred but not essential.
Experience
- At least 1 year in a reservations or front desk role preferably in a luxury. setting.
- Familiarity with Opera or similar hotel systems will save you time.
Skills
- Comfortable speaking with people from different backgrounds.
- Strong attention to detail, especially when under pressure.
- Clear, polite writing skills (you’ll send a lot of emails).
- Basic Excel or Microsoft Office know-how.
- Good instincts — knowing when to follow the script and when to go off it.
- Fluent in English. Another language? Even better.
Knowledge
- Hotel reservations flow from inquiry to confirmation.
- Handling booking changes and cancellations.
- Understanding room types, rates, and seasonal patterns.
- Basic revenue ideas why upselling matters.
- Guest preference tagging and profile use.
- Coordination between front office and back-end systems.
Applicant Location
Applicants should be based in the UAE or have plans to move to Dubai soon.
Application Procedure
To apply, download the Job Info app from the Google Play Store and submit your application through the app.
Note
If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status. If you have questions, visit the company website or classifiedjobs for more related roles.
Disclaimer
We are only a job posting platform and not directly involved in the hiring process. All selections and interviews are handled by the hiring company. Please apply through the official application link provided
