Reservation Agent Accor UAE
- Full time
- Abu Dhabi, United Arab Emirates View on Map
- @Accor posted 1 week ago
- Posted : July 10, 2025 -Accepting applications
- Salary: د.إ3,000.0 - د.إ7,000.0 / Monthly
- View(s) 31
Job Detail
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Job ID 48014
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Career Level Fresh
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Experience 2 Years
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Gender Male Female
Job Description
Fairmont Bab Al Bahr, a 5-star beachfront gem nestled along Abu Dhabi Creek, is looking for a dedicated Reservation Agent to join its dynamic team. With panoramic views of the Sheikh Zayed Grand Mosque and a reputation for luxury, this urban resort is home to 366 elegantly designed rooms, suites, and a private villa. As a Reservation Agent, you’ll be the first point of contact for our guests, playing a key role in shaping their experience from the moment they book. If you’re customer-focused, detail-oriented, and thrive in a fast-paced hospitality setting, this could be your ideal next step.
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Responsibilities of Reservation Agent
- Responds to enquiries about hotel products and services over the telephone, fax, email, etc.
- Determines guest’s needs and quotes the appropriate room and rate as per requirements.
- Books reservation with most accurate information to ensure exceeding guest’s expectations.
- Arranges accommodation, visas and activity requirements for leisure, corporate and wholesaler’s guests.
- Has a general understanding of Groups – including cut off dates, blocking and booking policies and procedures.
- Acts in accordance with the standards, conforms to the policies and procedures of Fairmont
- High communication skills verbal and written. Perfect use of English.
- Understands Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
- Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
- Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
- Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
