Representative (Contact Center), Transguard Group UAE

  • Full time
  • Dubai, UAE
  • Posted 8 months ago
  • 3000-8000 AED / Month

Transguard Group was founded in 2001 and has diversified significantly. Transguard Group leads in the fields of Cash & Security Services, Manpower Services / Workforce Solutions, Facilities Management & Aviation. Group is the UAE’s most trusted business support and out sourcing provider and has a large, dynamic and culturally diverse work force with approximately more than 61,000 employees. Nowadays, Transguard Group has an opening for devoted candidates for the position of a Contact Center Representative for their client to be based out of their Dubai office.

Job Scope of A Representative Contact Center

As a represetative contact center in Dubai provide excellent customer service and support to clients through effective communication and problem solving via phone, email or chat.

What You Will Do As A Representative Contact Center

  • Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally.
  • Effectively deal with job stress, angry callers and upset customers.
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Identify voice skills and how to enhance a good telephone presentation.
  • Display time flexibility towards shifts as per work floor requirements.
  • Processes all written customer complaints (e-mails, letters etc) and ensures proper, prompt and accurate handling.
  • Processes detailed customer complaints/ problems forwarded by Customer Care Centre agents promptly.
  • Provides support for customer complaints via different communication channels.
  • Processes all administrative work for Customer care center.

Data Engineer, Transguard Group UAE

Eligibility Criteria

Qualification 

  • High School diploma / Higher secondary school certificate.

Experience

  • 1-2 years of experience is same role.

Skills & Knowledge Desired

  • Good verbal and written communication skills.
  • Effective listening skills.
  • Familiarity with Microsoft Office products and computer keyboard skills.
  • Must have technical and internet expertise.
  • Customer service communication skills.
  • Problem solving skills.
  • Utilize customer service experience to answer and resolve customer inquiries via working in a fast-paced high call volume environment.

Representative Customer Service ENOC Dubai UAE

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