Relationship Manager First Abu Dhabi Bank

First Abu Dhabi Bank

https://www.bankfab.com/en-ae +97126811511 [email protected]

First Abu Dhabi Bank is currently looking for well educated and experienced applicant for the job role of Relationship Manager. This job was published by the company on December 11, 2023. If you are interested and willing for this job role then apply as soon as possible.

Purpose of Relationship Manager

Meet and exceed monthly and annual sales target objectives.
Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele.
Do proper analysis of the case and provide all related information of the customer after the field visit is done.
To be familiar with all policies, products and processes to ensure superior client on boarding experience.
To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel.
Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated.

Responsibilities of Relationship Manager

Financial: Achieve monthly & annual set KPI objectives.
Focus on New To Bank acquisition along with leveraging existing client base.
To leverage on cross sell opportunities to ensure higher revenue per customer.
Maintain Daily Sales Reports on sales performance for review by team leader and manager assets.
Customers: Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience.
To ensure no miss selling to customers by offering products/services transparently as per customer requirements.
Understand and resolve/escalate customer redresses to ensure timely resolution.
Learning & Growth: To ensure participation in assigned training, Learning & Development programs.
Awareness to competition offerings and offer suggestions to line manager to improve product / processes.
Internal Processes: Adhere to Risk Control Assessment process across all areas of Business Banking Department Selling, Client Onboarding, Fraud Control, Client Application & KYC Documentation etc.
Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes.
Ensure to bring quality and right customers to the franchise.
Discuss the cases with stake holders and ensure support is provided.

Requirements of Relationship Manager

The requirements of Relationship Manager are as under:

University Degree / MBA / PGDM / Sales diploma or certification preferable.
3-5 years of experience in Banking or in a Financial Industry.

Skills and Knowledge Desired

Leadership & team management.
Good knowledge of BB products.
Service quality & customer handling skills.
Good Computer skills Excel, word, PP.
Motivated & Proactive approach.
Competitive and ability to work in multi cultural environment.
Ability to develop & strengthen relationship between team & customers.
Good knowledge of BB products, compliance policies & services.
NTB Business development abilities.
Requires good convincing and Negotiating Skills according to the complexity of business.
Continuous suggestions on Changes and ways of improving FAB Products.
To build and maintain effective business relationship with all colleagues.
Identify any cross Selling opportunity for Other Business Divisions of the Bank.