Registered Nurse I, Mubadala Health

• Handling inbound and outbound calls and provide advice based on best practice guidelines and business updates.
• Telemedical triaging with community-based patients.
• Completing nursing assessments and triaging according to patient condition.
• Reviewing patient medical records via Malaffi for validation of medical conditions.
• Using Medical Guidelines to handle and prioritize calls for the Nursing Hub Team.
• Using an electronic Patient Management System for management and documentation.
• Active promotion of Telemedical skills such as being able to virtually assess patient’s medical history, physical status and providing appropriate management.
• Arranging for patients referrals to the appropriate level of care as indicated and according to the guidelines.
• Technical support to the Physician team in accordance with the clinical processes.
• Supporting of non- medical team including (medical knowledge, triaging, technical support, patient registration and push the flow of work).
• Responsible for planning, executing, and evaluating patient care for follow up cases.
• Demonstrating the Telecare mission, purpose, values, and beliefs in multi-language.
• Provide physical, mental, emotional, and social health education to promote patient health and wellness.
• Actively participating in multidisciplinary team meetings to plan for patient wellbeing and quality service.
• Maintaining high level of patient experience and ensure patient safety in all interactions with patients.
• Actively engaging in creating a Training Program for new recruits including preparing teaching materials, and presenting information.

Qualification & Experience

• Bachelor’s Degree in Nursing OR Associate degree in Nursing from Canada or USA with minimum 2 years course duration and successful completion of the National exam:
• USA: NCLEX – RN.
• Canada: Licensing Exam.
• 2-3 years of primary health care experience (general medicine, pediatrics, gynecology, general internal medicine).
• Ambulatory care experience.
• Emergency Care experience (but not intensive care station).

Knowledge & Skills Desired

• DOH / DHA Medical Licensure.
• Excellent communication and typing skills.
• Knowledge in related digital healthcare services systems.
• Analytical and problem solving skills.
• Ability to adapt to varied age specific patient populations.
• Strong organizational skills and ability to prioritize medical cases.
• Proficient in related healthcare systems.
• Fluency in written and spoken English and Arabic.
• Demonstrates evidence based practice in use of pharmacological agents.
• Knowledge of key nursing current best practices.
• Knowledge of nursing healthcare procedures and regulations.

Registered Nurse I, Mubadala Health Abu Dhabi