Regional Operations Executive Jumeirah Group & Corporate

An opportunity has arisen for a Regional Operations Executive to join Jumeirah Group & Corporate. The selected candidate will be responsible to oversee and coordinate the operational activities of multiple hotels within a region, ensuring efficient management, consistent quality standards, and profitability.

Responsibilities of Regional Operations Executive

Preopening Support

• Responsible for updating the critical path list items for preopening, rebranding and deflagging
• Coordinate and liaise across corporate and hotel functions to manage the outstanding actions
• Maintain dashboards for efficient reporting.
• Support regular preopening meetings, presentations and follow up actions.

Quality Assurance (Medallia and LQA):

• Responsible for monthly reporting of quality scores across corporate and property
• Generate required reports for responses to guest reviews and 3rd party sites
• Support in general trouble shooting for both Medallia and LQA Sites
• Support SD Quality in the follow up of missed standards action plans.

Rooms Control & Compliance:

• Support regular spot checks on guest registration cards, long stay contracts, open paymasters, cash floats, and credit limit exceedances, ensuring accuracy and completeness of related documentation.
• Maintain and offer suggestions on the Rooms Division Policy & Procedures and Sequence of Service.
• Facilitate orientations for DOR and Rooms teams during new hotel openings, providing guidance on system navigation, SOPs, Sequence of Service, and training materials.
• Support the Rooms Division ‘Know How’ site and team site on Mercury, ensuring their continuous relevance and accuracy.

Administrative & Coordination Tasks:

• Support the quarterly Rooms-Operations Newsletter for global distribution, covering key initiatives and progress within the function.
• Handle administrative responsibilities for the department when required and manage relevant trackers.
• Maintain an updated list of system champions across all Rooms-Operations systems.
• Create Purchase orders, approvals requests in Taweel for the department

Requirements of Regional Operations Executive

•  Bachelor’s degree in Hospitality Management.
• 3+ years experience in similar role.

Skills and Knowledge Desired

• Advanced – Microsoft suite – Excel & PowerPoint
• Strong Organizational skills
• Attitude to collaborate and pre-empt requirements.
• Good communication skills, both written and verbal, to collaborate effectively with cross-functional teams, and facilitate training sessions.

Team Leader Reservations Zabeel House The Greens Jumeraih

Regional Sales & Range Leader Al Futtaim Retail UAE