Receptionist NMC CosmeSurge Hospital Dubai

The role of the Receptionist is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic. Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed.

Responsibilities of Receptionist

  • To greet visitors and patients, determine their needs and guide them accordingly.
  • To answer queries and to provide information directly to the person or on the telephone.
  • To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
  • Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic.
  • Book appointments and follow up appointments according to the patient request.
  • Quote for products and services.
  • Ensure proper cleanness of the reception with an adequate supplies/stationary items.
  • Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
  • Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.
  • Handle patient complaint in a timely manner. Takes notes and seeks superiors assistance if the complaint cannot be solved within the department.
  • To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
  • Update the shift checklist.
  • Follow up on all the pending cancellations of registrations.
  • Stay up to date about the accepted insurance cards in the Clinic.

Qualifications

Following are the requirements for the role of Receptionist at NMC Healthcare:

  • Any Bachelor degree preferable.
  • Russian speakers.
  • Any experience is beneficial.

Receptionist Required in Dubai 29th March 2024

Specialist General Surgery NMC Healthcare Al Ain

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