Emirates National Oil Company
Emirates National Oil Company is presently hiring suitable candidate for the role of Receptionist in Dubai. Under the general supervision of the Site Manager the job holder is primarily responsible for greeting incoming customers genuinely / courteously, listening to their needs and offering guidance as to where the customers can finish their transaction.
Job Duties of Receptionist
- Carries out the service to the satisfaction of the customer.
- Meet and greet customers courteously with a smile.
- Getting familiar with the products/services that are being offered by Tasjeel and offer suggestions to satisfy customer needs while cross-selling our offerings.
- Handing over the customer’s advice and explaining the services and charges, when queried.
- Handing over tokens to customers when required and guiding customers to the waiting area.
- Capturing customer feedback (surveys) regarding our service levels and customer satisfaction.
- Swiftly looking into customer complaints and escalating concerns to the Assistant Site Manager where required.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments.
- Floor management in order to offer customers a timely, efficient and pleasant experience.
Job Requirements For Receptionist
The eligibility requirements for the role of Receptionist are as under.
Qualification & Experience
- High school.
- Work experience of 1-2 years.
Skills Desired
- Excellent communication skills
- Basic knowledge about vehicles and registration process will be preferable.
- Results driven.
- Fluent in oral and written English language.
- Customer Service skills.
