Accor Hotels is actively recruiting customer focused and well groomed candidate for job role of a Receptionist. The selected candidate will be assigned to work at Movenpick Hotel and Apartments Bur Dubai (subsidiary of Accor Hotels). Aspiring candidates are invited to submit their application as early as possible to make use of this opportunity.
Purpose of A Receptionist At Accor Hotels
- Provide efficient, courteous and punctual front desk services to customers.
- Work to ensure that each guest leaves the hotel fully satisfied and with the wish to return back.
- Supervise & manage the operations of front desk in order to fulfill the guest satisfaction levels.
Job Duties of A Receptionist At Accor Hotels
- Prepare for daily arrivals in terms of room allocation, check if there is any special request of guests.
- Register & process check in for all arrivals.
- Update guest information into computer systems after complete check in.
- Accountable for cashiering duties as well as foreign exchange transactions.
- Handle walk in counter reservation at all times and process call in reservation when room reservation section is closed.
- Provide friendly service to guest & respond promptly to all requests and inquiries.
- Resolve guests complaints/requests and also liaise with the department concerned for immediate response.
- Handle issuance of guest room key cards and ensure effective control to ensure security of guest and its luggage.
- Check and convey message to guests (if any).
- To check paymaster & assist Supervisors to have no paymasters pending.
- File daily reception report and documents systematically.
- Print panic report (at least twice a shift).
- At the end of the shift, communicate all information that the next shift has to know for smooth running of the operations.
- Coordinate with the Front Office Manager, housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
Qualification & Experience
- Diploma in Hotel Management.
- 2-3 years of experience in similar role.
- Languages desired are Arabic/Chinese/ German/French.
