Quality Controller Al Nabooda Automobiles UAE

Quality Controller at Al Nabooda Automobiles will be responsible to ensure the quality of workshop processes in line with the Volkswagen dealer standards. Responsible for implementation and execution of internal warranty audits on a monthly basis, to introduce and manage quality management systems.

Responsibilities of Quality Controller

• Quality Control: Ensure documentation of repairs, usage of correct labour operations and parts, accurate clocking, etc.
• Ensure that you implement and adhere to all quality processes.
• Ensure a complete & detailed documentation of the whole repair in the DMS, PIWIS/PQIS and the filing of the repair order.
• To coordinate the quality control process on completed jobs after the mechanic/electrician has finished the work specified on the job card and the car is ready for collection.
• Ensure the technicians report corresponds to the customer’s complaint on the job card/repair order and is fully legible.
• Verify that the documentation for the repair is correct and completed properly by the use of the correct check sheets, PQIS, PRMS ticket/ report, service book stamped, etc
• To implement a random inspection process for all completed work, where the car is ready for collection, for damage and dirty marks.
• To implement a random inspection process for work in process.
• Liaise with technicians, foremen & team leaders if the required quality has not been achieved and report to management.
• Comply with the job task list as defined.

What you will do more

• Internal Audit: To fully investigate and report to management on all instances of customer complaints of repeat repairs.
• Identify trends and training needs and coordinate with the training department to ensure that the appropriate level on training can be prepared and delivered.
• Ensure that management receives a weekly report regarding the quality of completed repairs. Number of repeat repairs and subsequent actions.
• To conduct a regular warranty self-audit to ensure process compliance.
• To periodically review the overall after sales processes.
• Assess them against best practices to ensure they provide the best possible service.
• Conduct regular meetings with team leaders/foremen using them as a basis for the communication of any ideas for improvement.
• Liaise with concerned parties on all issues related to product quality by compiling reports on product failures and repeat repairs.

Requirements for Role of Quality Controller

• Higher Secondary/Diploma or Higher.
• 1-2 years of experience in quality control or quality assurance roles.

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