Transguard Group presently has a job opening for qualified and experienced candidate for the position of a Property, Financial Lines, Engineering & Liabilities Claims Supervisor. The selected candidate will be responsible to perform an all encompassing role, adjusting, managing and accessing Non-Marine & Energy (Indirect Claims) Claims, requires to liase with other departments, brokers, stakeholders and policy holders, delivering a high level of service throughout the entire claims process.
Duties of A Property, Financial Lines, Engineering & Liabilities Claims Supervisor
- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Executes the claim strategies as per standard Operating Procedures.
- Collects the requisite claim information and documentation from the clients/brokers.
- Interacts with clients or brokers to arrange the missing documents or information.
- Interviews claimant and witnesses to gather pertinent information.
- Builds a claim file in accordance with the standard operating procedures.
- Enters/Updates claims information into claims management system.
- Investigates and processes insurance claims filed by policyholders.
- Handles and process variety of claims, including Property, Financial Lines, Engineering & Liabilities Claims.
- Handles property claims involving damages to buildings and structures, or liability claims involving personal injuries or third person property damages from liability situations, such as accidents, slip and falls, etc.
- Inspects property damages to determine extent of damages (if required).
- Consults police and hospital records.
- Consults with accountants, architects, construction workers, engineers, lawyers, and physicians to get expert evaluation.
- Examines photographs and statements.
- Listens to or watch audio or video surveillance.
- Records data and statements in report.
- Evaluates the survey report and challenge the assessment.
- Evaluates all information to determine how claim should be handled.
- Analyses and applies policy coverage accurately to all assigned claims.
- Works with attorneys to defend insurer’s position if claim is contested.
- Negotiates and settles claims proactively in accordance with Company guidelines and best practices.
- Evaluates damages to ascertain compensation amount.
- Reserves claims accurately in accordance with Company guidelines and best practices.
- Confirms coverage and recognize coverage issues.
- Resolves complex issues and refer any issues as necessary.
- Ensures to meet the customer service standards and address all claim related queries and increase the customer satisfaction.
Eligibility Requirements for Role of Property, Financial Lines, Engineering & Liabilities Claims Supervisor
The eligibility requirements for role of Property, Financial Lines, Engineering & Liabilities Claims Supervisor as under:
- Bachelor’s Degree in relevant field.
- Minimum Bachelor’s degree.
- Insurance Certification not Mandatory could be an advantage.
- 4-6 years of relevant LOB experience.
Skills Desired
- Full Professional Proficiency in English language mandatory.
- Proficiency in Arabic would be an advantage but not mandatory.
- Customer Focus.
- Displays enthusiasm, interest and willingness to adapt to change.
- Establish and maintain effective positive relationships within and across the organizational boundaries.
- Manage conflicts in a respectful, effective and optimistic way.
Mechanical Engineer Al Futtaim Engineering UAE