Project Manager, Transguard Group UAE

Transguard Group presently has a job opening for eligible candidate for position of a Project Manager (Facilities Management Soft Services). The successful candidate will work for Transguard’s trusted client to be based out of their office in Dubai. This job was listed by Transguard Group career’s page on 25 October 2023 and is now open for all interested applicants.

Job Purpose of A Project Manager

• The Project Manager will be responsible for overseeing the cleaning operations of one of the largest facilities in the UAE.
• Hands-on mentality to ensure the continuous improvement of service delivery in a challenging industry.

Duties of A Project Manager

Operational Management

• Manage the day-to-day operations of the facility.
• Reviewing staff performance, ensuring the right people are in the correct positions.
• Develop & Implement strategies to improve productivity to tackle challenging areas.
• Implement BICS compliant cleaning standards across the project.
• Actively work with the training Team to deliver the best practices.
• Ensure that the work schedules for the staff match the client requirements.
• Reviewing staff performance to discuss and resolve any issues raised by the client regarding the quality of the service.
• Conduct daily inspections to view staff performance & help to motivate staff.
• Train employees on operational processes, HSE & cleaning methodologies.
• Monitor that work schedules are being followed by the operations team and take corrective actions if necessary.

Client Management

• Strong communication and conflict resolution skills, result orientated.
• Develop a good working relationship with the client and attend regular (daily/weekly/monthly) client meetings to ensure the smooth running of the contract operations.
• Monitor that the service delivered is within the contract terms.
• Present data on performance, customer satisfaction, efficiencies, new industry technologies etc.in line with companies.
• Explore further business opportunities with the client.
• Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs.
• Responsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performance.
• Understand the long-term goals of the client and create and implement short term plans to align with their long-term sstrategies.

What You’ll Do More?

Staff Management

• Manage the team structure and develop it as required to ensure the operations run smoothly and within budget.
• Hold regular staff meetings to ensure the goals and targets are aligned and communicated.
• Arrange site specific induction and training of new staff.
• Check and sign off on monthly payroll.
• Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts and accidents.
• Manage the attrition and seasonal requirements in liaison with Demand.
• Planning to ensure the correct manning level is adhered to at all times.
• Ensure staff grooming is followed as per the required standard.
• Responsible and accountable for staff welfare/absenteeism and attrition.
• Responsible and accountable for staff training and Induction.
• Responsible and accountable for new recruitment/mandatory training/deployment of staff.
• Responsible and accountable for Operations Managers & Coordinators performance.
• Monitor absence and accident rates and undertake any correction actions required.
• Approve staff leave.
• Monitor staff performance and nominate staff for the Employee of the Month award.
• Monitor that work schedules are being followed by the operations team.

Commercial Management

• Responsible for developing the business growth of the Account.
• Prepare monthly reports with operational data to support the review of the financial performance of the contracts in question.
• Investigate with the Business Unit the reason why any expected gross profit on the contract is not met.
• Explore management solutions to address the issue.
• Ensure invoices are prepared, delivered, and paid.
• Understand the financials of the overall contract and make financial decisions upon the data provided.

Who Can Apply?

Qualification

• Bachelor’s Degree or equivalent degree in Facilities Management.

Experience

• 7+ years of experience in the field of Facilities Management in a Management position (large retail/entertainment facilities preferred).
• 3+ years in a managerial position for a large football facility.
• Hospitality & airport facility management experience is a plus..

Skills & Knowledge Desired

Technical skills

• MS Office Suite.
• BICS Certified.
• Proven Project Management skills.
• Proven experience leading to continuous improvement projects on Facilities.

Hard skills

• Performance Management.
• Reporting skills.
• Budgeting, forecasting, reporting, analysis and P&L management.
• Good knowledge of cleaning machinery, chemicals & materials.

Soft skills

• Excellent influencing & communication skills.
• Critical thinking.
• Leadership skills.
• Time Management.
• Effective Listening.
• Customer Service Orientation.
• Conflict Resolution.
• Multitasking.

Project Manager (Retail), Transguard Group UAE