Production Support Officer (EEMC) at Emirates Airlines will monitor, check and supervise the daily operation of Production, Materials & Tooling functional areas to ensure EEMC Production is supported by Initial provisioning and re-provisioning of Engine/Modules spares, tools and services and review documents for conformance per regulatory requirement.

Responsibilities of Production Support Officer

• Provide leadership and supervision to a team of Production support staffs to ensure daily and projected operations targets are achieved without compromise to safety and regulations.
• Communicate with maintenance customers in relation to execution and completion of Production support tasks.
• Attending daily production meetings to obtain feedback and attend to the queries raised by stakeholders in order achieve service level agreements and to identify potential improvement opportunities.
• Ensure team compliance to departmental Standard Operating Procedures (SOPs) and related Engineering Procedure Manual (EPM).
• Actively participate in the identification and development of SOP/special instructions to ensure compliance with the agreed policy/procedures of the business.
• Generate daily reports related to shift performance, task accomplishment and KPIs, investigate underlying reasons for any deviation and discuss with Section Controller/Manager for necessary corrective action and improvements.
• Create and promote a safe working environment for all staff ensuring direct reports have the skills, knowledge and confidence to work safely in alignment with EEMC Safety policy, provide support and direction.
• Be a role model for the desired safety behaviors and always lead with safety.
• Ensure reporting any non-conformance in safety and quality immediately via company procedures.
• Conduct/administer staff training and contribute to creating development plans in line with agreed standards pertaining to job accountabilities.
• Material Planning: To initiate planning action ensuring effective support of materials fulfilment for operations at agreed levels, thereby ensuring timely completion of maintenance inputs.
• To liaise with Vendors and their representatives, technical and non-technical, in the pursuit of optimizing the provisional flow of incoming materials and fulfilment.
• Regular reviews of the inventory and supplier performance.
• To interpret component maintenance manuals, parts catalogues, engine work packs, technical notices.

What you will do more

• Associated engine/aircraft publications both technically and professionally for spares support.
• Ensure the long & short term planning requirements of materials in conjunction with the maintenance plans.
• Production Planning: Conferring with workshop supervisors to determine the progress of work and completion dates and populate actual start/finish dates in IFS against each pre-set gate activities. Raise official clock-stop in IFS with reason wherever deemed appropriate.
• Co-ordinate with Materials Planning & Marshalling on timely updates for shortages under PO, RO & WO to meet the preload kitting dates.
• Follow-up on issues raised during Daily Operations Meeting at all levels of production & ensuring closure with minimum impact on production schedule.
• Warehouse & Logistics: Supervise supplied material accumulation against respective WIP engine material shop order to meet Engine demand fulfilment.
• Review shipped clean items repair review to establish final condition of item by reviewing in-house and vendor task performed in-line with Engine Manual requirement.
• Monitor and report part received from vendor with Departure record (DR) for traceability purposes.
• Monitor EEMC inventory for expired item and publish quarterly and monthly forecast.
• Material Inspection: Issue Serviceable Part Label and certify the airworthiness of received tools and materials based on the inspection performed.
• Initiate the stock discrepancy process to quarantine noncompliant spares/tools to further investigate and take action.
• Monitor and record the air temperature and humidity of Engineering Warehouse & Logistics stock rooms to ensure they are in accordance with dept. standards.
• Administer the archiving process (Digital/Physical) of airworthiness certificates and other supporting
  documents received with the tools and materials.

Tooling Support

• Supervise the control of tooling, including but not limited to engine maintenance tools, equipment, Snap on toolboxes required to manage the EEMC operations.
• Review & control of periodic tooling maintenance such as load test, Calibration, repair & maintenance as per the approved engineering procedures
• End-to-end responsibility limiting the spending and associated costs for tooling maintenance with the highest repair performance.
• Marshalling/Accumulation: Ensure proper certification paperwork is maintained with parts throughout kitting process.
• Ensure technical kitting is performed correctly and the status updated on ERP dashboard/share drive.
• Information would include: the contents & status of each kit, where it is & if it has been shipped to its destination.
• Perform and ensure kitting accuracies and readiness for engines and modules build per the original Engines configuration and highlight in case of discrepancy.
• Ensure parts are at the correct revision level and complying with Conformity and PMA part requirements.
• Communicate and follow up with internal shop such as Receiving, Production and In-house Repair.
• Ensure readiness of materials to meet roll dates and to support operational requirements.
• Ensure to review for correct SB/AD/MOD status.
• Correct PN and SN for installation.
• Ensure all swapping parts and modules meet all swapping requirements and procedures.

Requirements for Role of Production Support Officer

• Degree or Honors (12+3 or equivalent).
• Bachelor’s degree in Aeronautical/Avionics/Mechanical/Electrical Engineering.
• Aircraft Maintenance Engineering License for 3 years.
• 3 years overall experience in Supply Chain and logistics, preferably in an Aviation/MRO environment in Materials, Tooling, production planning, warehouse & logistics operation.

Skills And Knowledge Desired

• Knowledge of latest technical developments and industry trends on respective Engine Systems
• Ability to analyze and synthesize the technical information for implementation in cost effective ways
• Excellent drafting/report writing skills
• Competent in office applications/systems, MRO operations, tooling control, warehouse/inventory/ERP systems, business reporting and aircraft/engineering maintenance data.
• Knowledge of airworthiness regulations would be an added advantage.

Business Planning & Development Specialist Emirates Airlines Dubai