Product Manager SME Segmentation Commercial Bank of Dubai

Commercial Bank of Dubai is presently hiring suitably qualified and experienced candidate for job role of Product Manager, SME Segmentation. The job holder is responsible for Maintaining Balance sheet and P&L of SME products and services, working to make sure that bank achieves/exceeds the targets. Planning, developing and implementation of policies, procedures, SOPs to ensure that the segment’s objectives are achieved. This job is for UAE nationals only.

Responsibilities Product Manager, SME Segmentation

• Carry out market research to gather market intelligence to understand customer needs for further product development and enhancement on existing products.
• Ensure revenue generation through various channels (liabilities, assets, and non-funded fee income services).
• Lead and support the development and maintenance of SME Banking business loans products credit risk strategies.
• Ensure strategies adhere to policy and risk appetite requirements to help business achieve sustainable, controlled, and robust growth.
• Provide business insights and recommendations to increase sales productivity and efficiency levels.
• Create and manage new product development initiatives, business cases, and business requirement documents for all new business development initiatives and the implementation of related processes.
• Optimize portfolio performance through analytical diagnostics and deep dive activity and learn agenda.
• Work closely with internal partners to develop and recommend product enhancements, including operational effectiveness, efficiencies, strategy opportunities, new sales tools, and reengineering processes, etc.
• Responsible for all customer segment group research, including extracting customer data and analyzing profiles to determine market segment requirements. Develop target product offerings and marketing campaigns based on customer profiles.
• Liaise with the Training team to prepare product knowledge sessions to train frontline employees.
• Maintain comprehensive competitive information on market penetration, product digital capabilities, trends, and development.
• Measure internal and external client satisfaction with respect to the products of responsibility.
• Monitor and enhance Service Level Agreements with all operational departments to achieve satisfactory customer experience.

Role Requirements

The requirements of Product Manager, SME Segmentation are as under:

• Bachelors degree in Accounting, Finance, Economics or Business Management / Administration.
• 5-10 Years experience in SME Banking in a capacity of product management with minimum of 5 Years’ experience in SME Business in UAE.

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