Process Design & Re engineering Lead Citibank UAE

Citibank UAE is presently looking for suitably qualified and experienced candidate for the job role of Process Design & Re engineering Lead. This role will support the HRP&D team to deliver process design and re engineering solutions, ensuring the employee and manager experience is foremost in the design thinking.  This role will be an individual contributor role reporting to the Head of Process Design and Re engineering.  Working in an agile environment partnering with project managers and specialist supporting process change.

Responsibilities of Process Design & Re engineering Lead

• Prioritizing, managing and supporting analysis, design, development, and implementation of global HRPS processes and the supporting Citi technology
• Providing innovative approaches to ensure successful transformational change is implemented consistently across all HRPS sites globally.
• Conducting workshops and reviews in support of system redesign and HR  business process reengineering (BPR)
• Defining process narratives and documenting workflow , identifying opportunities for productivity and efficiency.
• Evaluating the efficiency of controls and improving them continuously
• Developing global implementation plans engaging appropriate stakeholders , HR Business Partners, HR Delivery, HR disciplines, technology, legal and risk and control as appropriate.
• Accountable for defining HRP&D technology requirements, and overseeing the writing of detailed business and system design requirements.
• Leveraging data to provide insights for the HRP&D on identifying future design and re-engineering opportunities
• Initiates the design, implementation and communication of key processes related to the processes managed by HRP&D.
• Ensures process design and re-engineering outcomes are effectively analyzed, reported and actioned
• Participates in ongoing communication across the global business to engage all global employees in initiatives, processes and updates
• Responsible for planning and forecasting requirements in terms of resource management and allocation of work within the workstream or project.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements of Process Design & Re engineering Lead

• Bachelors degree.
• Practice Citi Lean principles or an equivalent certification in process design or re engineering.
• 10+ years experience.
• Change management experience with a strong employee/manager focus.

Skills and Knowledge Desired

• Strong communication skills at all levels (written and verbal)
• Ability to work in agile and  autonomous environment.
• High level of self-motivation and planning in order to achieve goals and meet deadlines.
• Ability to make considered risk decisions when ambiguity is a factor.
• Process oriented with the ability to  conceptualize ideas.

Employee Experience Program Manager Citibank UAE