Personal Banking Advisor Mashreq Bank Ras Al Khaimah

Personal Banking Advisor at Mashreq Bank Ras Al Khaimah is responsible to delight internal and external customers over the telephone. This is full time role and it was announced by the bank on March 28, 2024. If you are willing for this role then submit your application now.

Responsibilities of Personal Banking Advisor

  • Interact with customers over the phone to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the telephone on the spot.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.

Operating Environment Framework & Boundaries

  • Operates in a call center environment where the interface with customers is over the phone.
  • Operates within standard rules & guidelines set by the bank and additional ones set by and unique to the direct banking.

Requirements of Personal Banking Advisor

  • University Graduate (preferably with some finance / banking or math’s component).
  • Minimum 3 years of experience in similar role.

Skills and Knowledge Desired

  • Very customer focused.
  • Excellent communication skills.
  • Strong listening skills.

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