Personal Banking Advisor Call Center Agent Mashreq UAE

Mashreq Bank is presently accepting applications from suitable candidate for the job role of Personal Banking Advisor (Call Center Agent). The job holder is responsible to delight internal and external customers over the telephone. If you are willing for this job role then submit your applications before deadline.

Responsibilities of Call Center Agent

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Requirements of Call Center Agent

• University Graduate (preferably with some finance / banking or math’s component).
• 2 years of experience in similar role.

Skills and Knowledge Desired

• Bilingual
• Very customer focused.
• Excellent communication skills
• Strong listening skills
• Operates in a call center environment where the interface with customers is over the phone.
• Operates within standard rules & guidelines set by the bank and additional ones set by and unique to the direct banking.

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Tagged as: Call Center Supervisor