Personal Assistant Hilton UAE

Waldorf Astoria The Palm is presently recruiting suitably qualified and skilled candidate for the role of Personal Assistant. The job holder  delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services and the local vicinity to respond quickly.

Responsibilities of Personal Assistant

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for both guests and management
• Ensure all wake up calls take place at the correct time.
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate.
• Handle emergency calls immediately and relay comprehensive and accurate information as required.
• Demonstrate a high level of customer service at all times.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Attend appropriate training courses, when required.
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
• Comply with brand standards.
• Assist other departments as necessary.

Requirements of Personal Assistant

The requirements of Personal Assistant are as under:

• High school diploma or equivalent.
• 1-2 years of previous experience in the hotel industry.

Skills and Knowledge Desired

• Positive attitude and excellent communication skills, especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

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