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Patient Relations Officer NMC Bareen International Hospital Abu Dhabi

  • Full time
  • Abu Dhabi, United Arab Emirates, Bareen International Hospital, MBZC, Abu Dhabi, AE View on Map
  • @NMC Healthcare posted 4 months ago
  • Posted : January 23, 2025 -Accepting applications
  • Salary: د.إ5,000.0 - د.إ10,000.0 / Monthly
  • View(s) 173

Job Detail

  • Job ID 33008
  • Career Level  Intermediate
  • Experience  2 Years
  • Gender  Male Female 

Job Description

NMC Healthcare presently has a job opening for suitably qualified and experienced candidate for position of a Patient Relations Officer at Bareen International Hospital, MBZC, Abu Dhabi, AE. This is an Intermediate level full time role. For this position salary ranges from 5000-10000 AED, which may be slightly negotiable during the interview process.

Responsibilities of Patient Relations Officer

  • Provide friendly, quality client care to the patients.
  • Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls.
  • Schedule appointments, obtaining all necessary data concerning the patient and owner.
  • Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
  • Check and greet clients in a professional, friendly, hospitable manner.
  • Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system.
  • Assist in the updating of client files, follow up with clients when indicated.
  • As required, enter data in to the computer system, retrieve and modify computerized records.
  • Protects patients’ rights by maintaining confidentiality of personal, medical and financial information.
  • Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports and other documents.
  • Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
  • Handling the OT List, check the files if correct.
  • Confirming Patients’ Appointments.
  • Must be able to maintain a positive working environment.
  • Manage the various appointments, visit and other books in line with agreed policies.
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
  • Deal with general telephone enquiries from patients and general public.
  • Perform other duties as assigned.

Requirements for Role of Patient Relations Officer

  • High school diploma or equivalent degree.
  • 2 years of experience in a customer service or client-facing role.

Skills And Knowledge Desired

  • Information collection and management.
  • Planning and organizing.
  • Attention to detail.
  • Customer service skills.
  • Adaptability.
  • Good Communication skills.
  • Problem analysis and problem solving.
  • Stress tolerance & Resiliency.

Specialist Critical Care Medicine NMC Royal Hospital Dubai

Required skills

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