Duties of A Patient Relations Officer
- Provide friendly, quality client care to the patients.
- Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls.
- Schedule appointments, obtaining all necessary data concerning the patient and owner.
- Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival.
- Complete required forms and obtain all necessary information.
- Check and greet clients in a professional, friendly, hospitable manner.
- Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system.
- Assist in the updating of client files, follow up with clients when indicated.
- As required, enter data into the computer system, retrieve and modify computerized records.
- Protects patients rights by maintaining confidentiality of personal, medical, and financial information.
- Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area.
- Type memos, correspondence, reports, and other documents.
- Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
- Handling the OT List, check the files if correct.
- Scanning Files.
- Confirming patients appointments.
- Escorting patients, assisting call centres and being available in front reception.
- Must be able to maintain a positive working environment.
- Responsible for patient admission during night duties or whenever it is needed.
- Perform other duties as assigned.
Qualification & Experience
- High school diploma or equivalent degree.
- 2-3 years of experience in a similar role.
Knowledge & Skills Desired
- Knowledge of medical terminology, procedures, and diagnosis.
- Knowledge of computer and relevant software applications.
- Knowledge of general administrative and clerical procedures.
- Working knowledge of healthcare insurance preferred.
- Communication skills.
- Planning and organizing.
- Attention to detail.
- Customer service skills.
Job ID
Guest Services Officer, Mubadala Health UAE
