Patient Relations Officer Bareen International Hospital Abu Dhabi

A Patient Relations/ Call Center Officer at NMC Healthcare will provide friendly, quality client care to the patients. The role holder will receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. Further, he/ she will schedule appointments, obtaining all necessary data concerning the patient and owner.

Responsibilities of Patient Relations Officer

• Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
• Check and greet clients in a professional, friendly, hospitable manner.
• Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system.
• Assist in the updating of client files, follow up with clients when indicated.
• As required, enter data into the computer system, retrieve and modify computerized records.
• Protects patients’ rights by maintaining confidentiality of personal, medical and financial information.
• Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports and other documents.
• Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Handling the OT List, check the files if correct.
• Confirming Patients’ Appointments.
• Must be able to maintain a positive working environment.
• To facilitate effective communication between patients and health care.
• To undertake a variety of administrative duties to assist in the smooth running of the practice.
• Continually assess and evaluate systems recommending changes and improvements to the Practice Manager/Administrator as appropriate.
• Record requests from patients for follow up.
• Manage the various appointments, visit and other books in line with agreed policies.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Deal with general telephone enquiries from patients and general public.
• Perform other duties as assigned.

Role Requirements

Following is the eligibility criteria for the role of Patient Relations / Call Center Officer at NMC Healthcare:

• High school certificate or Bachelor’s degree.
• 1-2 years of experience.

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