Patient Relations Executive at American Hospital in 19th Street, Dubai, UAE will provide the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. Serves as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensures patients are registered on a timely basis. This is an Entry level full time job. And salary can range between 4000-6000 AED/month.

Responsibilities of Patient Relations Executive

• Prioritizes tasks ensuring effective functioning of the area.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence promptly.
• Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
• Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection and security.
• Answers phone calls politely and cordially.
• Maintains proper telephone etiquette.
• Registers new patients, make sure the pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
• Enters all registration data into Cerner accurately and obtains calls patient signature on verified printed registration form.
• Adheres to the hospital policy HPP-206 “Identification of Patient” during appointment booking, registration and cashier process.
• Modifies patient information on Cerner upon their attendance or calling according to the established criteria.
• Ensures correct entry of financial details for patients in Cerner by obtaining the documents to support the payment mode.
• Ensures having updated patient details and signed consent every 12 months upon patient attendance to the hospital as per HPP-007 “General and Informed Consent”.
• Verifies patient insurance card against updated direct billing list.
• Ensures appropriate claim form placed in patient’s file.
• Ensures that all required documents are scanned in Cerner (ID, Referral Form, and Claim Form).
• Checks for outstanding amounts for patients before registration and follow up with the Manager/designee.
• Informs walk-in patients regarding waiting time.
• Schedules and books appointments as requested appropriately.
• Transfers and cancels appointments. (Informs patient in regards to the reference number).
• Schedules and books (obtained from standards in walk-into regard refills the documentation from another department) appointments as requested appropriately.

What you will do more

• Enters and verifies charges and orders efficiently into the mycare
• Liaises with the Insurance and Finance Departments.
• Ensures insurance and finance documentation is completed according to established criteria.
• Collects payment, issues receipts and completes designed cashier reports by using mycare or preparing manual reports correctly.
• Follows up on cash outstanding and resolves late charges.
• Modifies from insurance to cash and vice versa as required.
• Handles insurance process (pre-approved treatment).
• Coordinates with Medical Imaging for booking appointments (urgent or routine).
• Directs patient to another department as required.
• Informs patient about billing details and explains non-covered charges.
• Participates in ensuring true, honest and accurate patient Customer Survey Feedback.
• Ensures that all stand layout explanations are filled and updated with non-covered standards in the new brochure.
• Handles patient complaints and addresses them to the concerned Clinic Manager/PRR Coordinator or Supervisor promptly without delay.
• Assists in the orientation of new staff members.
• Facilitates efficient receptionist function by consulting and communicating with all co-workers.
• Maintains complete awareness at all times of all hospital features/services/prices/packages and hours of operations.
• Ensures that the place of work and surrounding area is keep clean and organized at all times.
• Reports equipment failure, safety and security issues, and or/reduction of supply inventory to PRR Supervisor/Coordinator.
• Promotes incident, and customer complaint reporting to improve patient and family care.

Requirements for Role of Patient Relations Executive

• High School Graduate.
• 1-2 years experience in healthcare settings.
• Previous cashier experience is preferable.

Skills And Knowledge Desired

• Excellent English and Arabic verbal/written communication skills.
• Demonstrates computer literacy (in iConnect System) and efficiency.
• Demonstrates adequate Medical Terminology.
• Exposure with customer service principles.

Staff Nurse Speciality Clinic American Hospital Dubai