Patient Relation Executive at American Hospital Dubai

  • Full time
  • Dubai, UAE
  • Posted 3 weeks ago
  • 4000-8000 AED / Month

American Hospital Dubai

A Patient Relation Executive provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. He ensure patients are registered in a timely manner in Clinics. The incumbent coordinates booking of appointments to optimize clinic function.

Responsibilities of Patient Relation Executive

  • Supports the provision of safe, patient and family focused quality care.
  • Assists in the daily functioning of the clinic/department in support of patient care while maintaining confidentiality.
  • Supports the successful achievements of Clinic Operations strategic goals.
  • Prioritizes workload and completes correspondence in a timely manner.
  • Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
  • Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security.
  • Answers phone call in a polite and cordial manner. Maintains proper telephone etiquette.
  • Registers new patients, make sure pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
  • Enters all registration data into HIS accurately and obtain patient signature on verified printed registration form.
  • Adheres to the hospital policy “Identification of Patient” during appointment booking, registration and cashier process.
  • Modifies patient information on HIS upon their attendance or calling according to the established criteria.


  • Ensures correct entry of financial details for patients in HIS by obtaining the documents to support the payment mode.
  • Ensures having updated patient’s details and signed consent every 12 months upon patient attendance to the hospital General and Informed Consent”.
  • Verifies patient insurance card against updated direct billing list.
  • Ensures appropriate claim form placed in patient’s file.
  • Ensures that all required documents are scanned in HIS(ID, Referral Form, and Claim Form).
  • Checks for outstanding amounts for patients before registration and follow up with Manager/designee.
  • Informs walk in patients regarding waiting time.
  • Schedules & books appointments as requested appropriately,
  • Transfers and cancels appointments. (Informs patient in regards to the reference number).
  • Ensures insurance & finance documentations are completed according to established criteria.
  • Collects payment, issues receipts and completes designed cashier report by using HIS or preparing manual report correctly.
  • Liaises with the Finance Department.
  • Follow up on cash outstanding & resolve late charges.
  • Modifies from insurance to cash and vice versa as required.
  • Handles insurance process (pre-approved treatment).
  • Coordinates with Medical Imaging for booking appointments (urgent or routine).
  • Directs patient to other department as required.
  • Informs patient about billing details and explain about non covered charges.
  • Actively participates in ensuring true, honest and accurate patient Customer Survey Feedback.
  • Ensure that all stands layout filled and updated with new brochure.

Eligibility Criteria

Following are the requirements for the role of Patient Relation Executive at American Hospital Dubai:


  • High School Graduate.


  • At least 2-3 years of experience in similar role.

Skills & Knowledge

  • Excellent English and Arabic verbal/written communication skills.
  • Demonstrates computer literacy (in iConnect System) and efficiency.
  • Demonstrates adequate Medical Terminology.
  • Exposure to / experience with customer service principles.
  • Previous cashier experience is preferable.

Patient Relations Executive, NMC Speciality Hospital Dubai UAE

Assistant Clinical Coder American Hospital Dubai

To apply for this job please visit

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Job Overview
Job Location