Patient Relation Executive at American Hospital Dubai

  • Full time
  • Dubai, UAE
  • Posted 3 weeks ago
  • 4000-8000 AED / Month

American Hospital Dubai

A Patient Relation Executive provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. He ensure patients are registered in a timely manner in Clinics. The incumbent coordinates booking of appointments to optimize clinic function.

Responsibilities of Patient Relation Executive

  • Supports the provision of safe, patient and family focused quality care.
  • Assists in the daily functioning of the clinic/department in support of patient care while maintaining confidentiality.
  • Supports the successful achievements of Clinic Operations strategic goals.
  • Prioritizes workload and completes correspondence in a timely manner.
  • Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
  • Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security.
  • Answers phone call in a polite and cordial manner. Maintains proper telephone etiquette.
  • Registers new patients, make sure pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
  • Enters all registration data into HIS accurately and obtain patient signature on verified printed registration form.
  • Adheres to the hospital policy “Identification of Patient” during appointment booking, registration and cashier process.
  • Modifies patient information on HIS upon their attendance or calling according to the established criteria.

Accountabilities 

  • Ensures correct entry of financial details for patients in HIS by obtaining the documents to support the payment mode.
  • Ensures having updated patient’s details and signed consent every 12 months upon patient attendance to the hospital General and Informed Consent”.
  • Verifies patient insurance card against updated direct billing list.
  • Ensures appropriate claim form placed in patient’s file.
  • Ensures that all required documents are scanned in HIS(ID, Referral Form, and Claim Form).
  • Checks for outstanding amounts for patients before registration and follow up with Manager/designee.
  • Informs walk in patients regarding waiting time.
  • Schedules & books appointments as requested appropriately,
  • Transfers and cancels appointments. (Informs patient in regards to the reference number).
  • Ensures insurance & finance documentations are completed according to established criteria.
  • Collects payment, issues receipts and completes designed cashier report by using HIS or preparing manual report correctly.
  • Liaises with the Finance Department.
  • Follow up on cash outstanding & resolve late charges.
  • Modifies from insurance to cash and vice versa as required.
  • Handles insurance process (pre-approved treatment).
  • Coordinates with Medical Imaging for booking appointments (urgent or routine).
  • Directs patient to other department as required.
  • Informs patient about billing details and explain about non covered charges.
  • Actively participates in ensuring true, honest and accurate patient Customer Survey Feedback.
  • Ensure that all stands layout filled and updated with new brochure.

Eligibility Criteria

Following are the requirements for the role of Patient Relation Executive at American Hospital Dubai:

Qualification

  • High School Graduate.

Experience

  • At least 2-3 years of experience in similar role.

Skills & Knowledge

  • Excellent English and Arabic verbal/written communication skills.
  • Demonstrates computer literacy (in iConnect System) and efficiency.
  • Demonstrates adequate Medical Terminology.
  • Exposure to / experience with customer service principles.
  • Previous cashier experience is preferable.

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