Patient Relation Executive at American Hospital Dubai

A Patient Relation Executive provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. He ensure patients are registered in a timely manner in Clinics. The incumbent coordinates booking of appointments to optimize clinic function.

Responsibilities of Patient Relation Executive

• Supports the provision of safe, patient and family focused quality care.
• Assists in the daily functioning of the clinic/department in support of patient care while maintaining confidentiality.
• Supports the successful achievements of Clinic Operations strategic goals.
• Prioritizes workload and completes correspondence in a timely manner.
• Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
• Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security.
• Answers phone call in a polite and cordial manner. Maintains proper telephone etiquette.
• Registers new patients, make sure pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
• Enters all registration data into HIS accurately and obtain patient signature on verified printed registration form.
• Adheres to the hospital policy “Identification of Patient” during appointment booking, registration and cashier process.
• Modifies patient information on HIS upon their attendance or calling according to the established criteria.

Accountabilities 

• Ensures correct entry of financial details for patients in HIS by obtaining the documents to support the payment mode.
• Ensures having updated patient’s details and signed consent every 12 months upon patient attendance to the hospital General and Informed Consent”.
• Verifies patient insurance card against updated direct billing list.
• Ensures appropriate claim form placed in patient’s file.
• Ensures that all required documents are scanned in HIS(ID, Referral Form, and Claim Form).
• Checks for outstanding amounts for patients before registration and follow up with Manager/designee.
• Informs walk in patients regarding waiting time.
• Schedules & books appointments as requested appropriately,
• Transfers and cancels appointments. (Informs patient in regards to the reference number).
• Ensures insurance & finance documentations are completed according to established criteria.
• Collects payment, issues receipts and completes designed cashier report by using HIS or preparing manual report correctly.
• Liaises with the Finance Department.
• Follow up on cash outstanding & resolve late charges.
• Modifies from insurance to cash and vice versa as required.
• Handles insurance process (pre-approved treatment).
• Coordinates with Medical Imaging for booking appointments (urgent or routine).
• Directs patient to other department as required.
• Informs patient about billing details and explain about non covered charges.
• Actively participates in ensuring true, honest and accurate patient Customer Survey Feedback.
• Ensure that all stands layout filled and updated with new brochure.

Eligibility Criteria

Following are the requirements for the role of Patient Relation Executive at American Hospital Dubai:

Qualification

• High School Graduate.

Experience

• At least 2-3 years of experience in similar role.

Skills & Knowledge

• Excellent English and Arabic verbal/written communication skills.
• Demonstrates computer literacy (in iConnect System) and efficiency.
• Demonstrates adequate Medical Terminology.
• Exposure to / experience with customer service principles.
• Previous cashier experience is preferable.

Patient Relations Executive, NMC Speciality Hospital Dubai UAE

Assistant Clinical Coder American Hospital Dubai