Patient Experience Coordinator, American Hospital Dubai UAE

American Hospital Dubai is actively recruiting suitably qualified candidate for the job position of a Patient Experience Coordinator. The successful candidate will work to build an environment that provide resources, consultation service and training in service thus promoting superior experience for patients and families. This job was posted by the hospital’s career page on 29 October 2023 & is welcoming applications from all eligible aspirants.

Job Purpose of A Patient Experience Coordinator

Responsible for ensuring patient satisfaction by leading American Hospital Dubai’s efforts to differentiate itself based on the quality of the patient experience.

Job Duties of A Patient Experience Coordinator

• Acknowledges the receipt of the complaint and ensure patient satisfaction with outcomes achieved.
• Tracks and trends result and collaborates with service line manager.
• Evaluates patient experience by randomly contacting patients by phone or physically to ensure their satisfaction.
• Monitors patient’s feedback from the Press Ganey Survey’s.
• Ensures the staff compliance of the grooming standards within the hospital.
• Conducts assessments for employees found with severe grooming issues.
• Conducts training and orientation for newly joined staff.
• Maps out annual training plans.
• Demonstrates self-direction, creativity and sound judgment applicable to the position description responsibilities.
• Creates, implements, and ensures organizational adoption of the patient experience program.
• Builds a culture of excellence, leading the enhanced customer experience and loyalty across the hospital.
• Maintains updated records of training programs and materials.
• Gathers feedback from trainees after each education session.
• Supervises and monitors progress made via training programs.
• Prepares weekly/monthly reports.

Qualification & Experience

• Bachelor’s Degree / Diploma in Business Development, Education or related discipline from a recognized educational institute.
• Minimum 5 years experience in a customer service related industry.
• Experience in mentoring / coaching in a multi-cultural / grooming standard.

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