Patient Coordinator Novomed Dubai

A Patient Coordinator at Novomed (Dubai) will manage all incoming clients and any phone calls in a professional manner. He / she will prepare, record and fill all paperwork (digital and non-digital) accordingly. This position will advice and update all Clinic staff continuously on appointments, cancellations and any rescheduled appointments.

Responsibilities of Patient Coordinator

• Assist in scheduling and confirming patient appointments, check-ups and physician referrals.
• Interview patients to complete insurance and privacy forms.
• Verify patient’s eligibility and benefits with Insurance Companies.
• Answer telephone calls and direct them to appropriate staff.
• Identify and assess customers’ needs to achieve customer satisfaction and to generate sales leads.
• Provide product/services information about Novomed Centers.
• Take the extra mile to engage customers to turn their inquiry into sales.
• Resolve any problems that arise in a timely manner, and act as a mediator for the care and treatments that are being provided by Novomed to the patient.
• Ensure excellent service standards and maintain high customer satisfaction.
• Ensure that patients received the necessary referrals and were reminded of future appointments.
• Ensure that the environment was kept clean to increase customers’ comfort.
• Ensure that every patient feels welcomed into the facility with courtesy.
• Entrust with and maintain strict confidentiality with security and other sensitive matters.
• Perform any other related duties and/or assignments as directed by the line manager.

Role Requirements

Following are the requirements for the job of Patient Coordinator at Novomed:

• High school diploma.
• UAE Experience in healthcare is preferable.
• Can join immediately to one month.

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Tagged as: Healthcare Coordinator