Patient Coordinator Novomed Dubai
Full time @Commercial Bank of Dubai posted 10 months ago Shortlist Email JobJob Detail
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Job ID 8037
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Career Level Fresh
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Experience Fresh
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Gender Female|Male
Job Description
A Patient Coordinator at Novomed (Dubai) will manage all incoming clients and any phone calls in a professional manner. He / she will prepare, record and fill all paperwork (digital and non-digital) accordingly. This position will advice and update all Clinic staff continuously on appointments, cancellations and any rescheduled appointments.
Responsibilities of Patient Coordinator
- Assist in scheduling and confirming patient appointments, check-ups and physician referrals.
- Interview patients to complete insurance and privacy forms.
- Verify patient’s eligibility and benefits with Insurance Companies.
- Answer telephone calls and direct them to appropriate staff.
- Identify and assess customers’ needs to achieve customer satisfaction and to generate sales leads.
- Provide product/services information about Novomed Centers.
- Take the extra mile to engage customers to turn their inquiry into sales.
- Resolve any problems that arise in a timely manner, and act as a mediator for the care and treatments that are being provided by Novomed to the patient.
- Ensure excellent service standards and maintain high customer satisfaction.
- Ensure that patients received the necessary referrals and were reminded of future appointments.
- Ensure that the environment was kept clean to increase customers’ comfort.
- Ensure that every patient feels welcomed into the facility with courtesy.
- Entrust with and maintain strict confidentiality with security and other sensitive matters.
- Perform any other related duties and/or assignments as directed by the line manager.
Role Requirements
Following are the requirements for the job of Patient Coordinator at Novomed:
- High school diploma.
- UAE Experience in healthcare is preferable.
- Can join immediately to one month.
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