Patient Coordinator Al Futtaim Healthcare

Al Futtaim Group is currently looking for a Patient Coordinator in UAE who will be responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience. This is a mid level full time role. For this role the salary ranges from 6000 AED to 15000 AED, which may be slightly negotiatable during the interview.

Duties of Patient Coordinator

• Customer Service: Greet clients and create a warm and welcoming environment.
• Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
• Manage all incoming clients and phone calls in a professional manner.
• Ensure the highest level of customer service is provided at all times.
• Introduce clients to the treating specialist at the time of their appointment.
• Ensure the clinic is neat and tidy at all times.
• Manage the clients and waiting area in an effective and professional manner.
• Reception/General Administration Duties: Manage all incoming phone calls in a professional manner.
• Schedule all client consultations and appointments.
• Manage the daily schedule of the clinic and all bookings.
• Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any  rescheduled appointments.
• Perform any adhoc duties as required to assist in the daily clinic operation.
• Ensure all client information is kept confidential and any sensitive information is protected at all times.

Eligibility Requirements for Patient Coordinator

• Diploma or Bachelor Degree is desirable.
• 5+ years working in a role with a high level of customer service experience essential.
• Experience working in a fast paced environment.
• Previous administration experience desirable.

Skills Desired

• Knowledge of administration.
• Proficiency in scheduling and organizing calendars for multiple people.
• Ability to handle multiple tasks and prioritize workload.
• Strong ability to build relationships with all stakeholders.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• Highly organized with attention to detail.
• Strong planning and time management skills.
• Flexible with working hours.
• Team player.

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Tagged as: Coordinator