Patient Care Coordinator NMC CosmeSurge Hospital Dubai

Patient Care Coordinator at NMC Healthcare in NMC CosmeSurge Hospital Jumeirah, Dubai, AE is to attend patients and their relatives in the Hospital to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Hospital. Also responsible for coordinating specialty care for patients in need of external consultation as requested by the primary care physician and responsible for scheduling, tracking, referral case management and providing reports. This is an Intermediate level full time job. And salary can range between 5000-10000 AED/month.

Responsibilities of Patient Care Coordinator

• Handle incoming calls from patients, addressing inquiries, scheduling appointments, and providing relevant information.
• Make outbound calls to promote Cosmesurge services, follow up on patient appointments, confirmations, and conduct post-appointment surveys.
• Effectively manage and prioritize patient leads, ensuring timely follow-ups for appointment scheduling and medical inquiries.
• Greet and assist patients at the front desk, maintaining a friendly and professional demeanor.
• Coordinate patient appointments, ensuring efficient scheduling and minimizing wait times.
• Input and update patient information accurately in the hospital management system.
• Billing patients as per CosmeSurge price list and policies and ensuring all the services rendered to the patients are billed.
• Handle the cash and credit card transactions and make sure that the transactions are accurate.
• Ensuring the patient is billed as per the insurance card (co-payment/uncovered services collected from patient)
• Liaise between patient, medical staff and other departments to coordinate for surgery bookings in the hospital.
• Oversee daily surgery schedule in the hospital and share the daily surgery list to ensure that concerned team are updated on the same.
• Liaise with the OT/IP team to ensure the surgeries are scheduled as per the availability of the in-patient ward in the hospital.
• To report on time to the shift and be flexible to move to another area if needed.
• Shall be flexible to change duty timing based on organization need.
• Ensure proper cleanness of the reception with an adequate supplies/stationary item.
• Ensure appointment schedules are adhered to with minimal or no waiting times.
• Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
• Update the shift checklist and make sure that all the tasks are complete.
• Follow up on all the pending cancellations of registrations.

Customer Service

• Adhere to the hospital/clinic’s vision, mission, and core values.
• Adhere to the company’s telephone standards.
• Perform duties such as straightening magazines to maintain lobby or reception area.
• Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communication: Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
• Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions.
• Communicates the mission ethics and goals as well as the focus statement of the department.
• Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represent.
• Other Responsibilities: Guide and mentor junior and new staff and encourage multi-disciplinary teamwork
• Implement hospital policies & procedures.
• Apply oneself to the job, continually upgrade oneself, and embrace the hospital’s core values.
• Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment
• Performs any other job assigned by the reporting Manager/HOD within the scope of their job.
• Familiarize themselves and comply with all OSHMS policies, standards and procedures that are relevant for their workplace.
• Attend applicable departmental safety training and follow OSHMS policies and procedures.
• Take reasonable care for their own health and safety and the environment.
• Take reasonable care for the health and safety of persons and the environment that may affect the employee’s acts or omissions at the workplace.
• Cooperate with their employer with respect to any action taken by the employer to comply with OSHMS requirements.
• Notify supervisor or department safety representative of any hazards, mishaps, or incidents within or outside their area of work.

Requirements for Role of Patient Care Coordinator

• Any Bachelor degree.
• Minimum 2-4 years experience in a similar organization.

Skills And Knowledge Desired

• Excellent office administrative and customer service skill.
• Adequate knowledge of computer applications (i.e. word, excel, power point, etc.)
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team.
• Deal with complaints in professional manner.
• Strong organizational and interpersonal skills.
• Highly analytic skills.
• Maintain good appearance and proper demeanor at work.
• Safety conscious, motivated, able to manage pressure, takes initiative.
• Displays integrity and honesty.
• Service oriented and customer focus.
• Ability to maintain confidentiality of all medical, financial, and other information.
• Ability to handle difficult situations involving customers, physicians, or others in a professional manner.
• Fluent in English & Arabic.

Medical Records Executive NMC CosmeSurge Hospital Dubai