Parts Advisor Al Futtaim Automotive UAE

Al-Futtaim Group is currently seeking a dedicated and performance driven Parts Advisor to join Toyota Al Badia Dubai Service Center. This role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention.

Duties of Parts Advisor

• Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.
• Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.
• Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
• Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
• Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis.
• Ensure accurate information capture of customer details on SAP for effective customer data management.

Job Requirements For Parts Advisor

Qualification

• Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree.

Experience

• Minimum of 2-3 years’ experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material.

Skills & Knowledge Desired

• Spare parts sales experience in the automotive industry.
• Good sales and customer service experience.
• Knowledge with parts catalogue.
• Good systems knowledge preferably with SAP.

Job ID

• 157983

Parts Manager Al Futtaim Group UAE