Partnerships Controller Emirates Airlines

Emirates Airlines is presently hiring skilled and devoted candidate for job role of Partnerships Controller (Skywards) in Dubai. The role holder will be responsible for negotiation, implementation and day-to-day management and administration of Skywards Partnership agreements within the assigned portfolio. Work with the Partnership Activation team to extract maximum value from assigned partnerships to ensure continued and increased member engagement about assigned retail and lifestyle partners.

Duties of Partnerships Controller

• GENERIC: Manage partnerships at an operational level. Ensure the smooth running of all partner agreements, amending and /or enhancing the customer proposition and business processes where required. This will include following up on all service failures, accounting and reconciliation issues, fraudulent activities, problem-solving, and liaising with relevant departments within Emirates and within the partner organisation to swiftly resolve all operational and customer service problems which relate to the partners. Manage partner termination process where relevant.
• In line with meeting the annual revenue forecast for the assigned portfolio, work with various Skywards stakeholders, not limited to Skywards Activation, Finance, and Skywards Data Analytics teams to provide accurate and regular reporting on Partner performance and campaign success for business updates to Partnerships team and Skywards Leadership Team.
• Proactively research and stay up-to-date with market trends and innovative practices and provide insightful suggestions/ideas to enhance Skywards Partnerships. Brainstorm partnership ideas with the Partnership Accounts Manager (e.g., new market trends, commercial models, and/or user experiences).
• Support the Manager Partnerships and Partnerships Account Manager with ad-hoc projects and analysis, presenting findings in a professional format.

What You Will Do More

• Partner campaigns: In collaboration with the Partner Activations team and the assigned partner portfolio, identify and create relevant tactical campaigns to drive member engagement and revenue.
• Assist in creating briefs for campaigns with details of the systems setup, campaign codes, and data to identify the target audience.
• Monitor campaign performance in collaboration with the Partner, Partner Activations, and Data Analytics teams. Raise reports to submit collective campaign performance results. Partner Acquisition, Activation, and Management.
• Responsible for supporting the Partnerships Account Manager with the sourcing and implementation of new loyalty partnership projects and contractual agreements according to the NAL (non-airline) Partnerships Team strategy and process, and ensuring that all external and internal Emirates and Skywards stakeholders involved with the implementation of such partnerships are accurately briefed and project-delivery focused according to the Skywards Department PMO process.
• Actively participate in the contract and contract renewal negotiations with new and existing Partners, relevant to the assigned portfolio. Work with partners and Emirates Finance teams to ensure that all contractual payments are received according to payment terms throughout the partnership Agreements. Support and manage any accounting, billing, and reconciliation discrepancies, security/fraud concerns and cases, and partner queries on a day-to-day basis. Working with the partner and Emirates support teams.
• Monitor the monthly and annual non-airline budget for the assigned partner portfolio and address negative forecast gaps.
• Generate periodic partner performance reports.

Requirements for Role of Partnerships Controller

The requirements for the job role of Partnerships Controller are as under:

• Degree or Honours (12+3 or equivalent).
• 5+ Years of experience in Customer Service with Relationship Management.
• Experience in Loyalty solutions /Relationship Management/Account Management or e-commerce/Retail Management.
• Proven experience with legal contracting with partners/clients.
• Experience in developing digital platforms an advantage.

Knowledge & Skills Desired

• Demonstrated proficiency in analytical and numerical skills with the ability to create financial, and business cases.
• Strong interpersonal skills and business acumen, with the ability to assertively manage internal and external stakeholders.

Vice President Digital Experience Emirates Airlines