GEMS Winchester School Dubai is presently hiring for the role of Parent Relation Executive. The selected candidate is responsible to support the Principal in developing a strong and active parent community as the central pillar of the schools culture. To ensure achievement of enrolment targets, provide high quality customer service to new and existing parents and promotion and marketing of the school to relevant stakeholders.

Responsibilities of Parent Relation Executive

• Co ordinate and lead school tours for prospective parents and visitors, promoting the school’s USPs and presenting the school in the best possible way, to ensure the school achieves or exceeds the enrolment targets.
• Day to day management of the school’s Front of House/Reception ensuring the provision of quality customer service to new and existing parents across all customer touchpoints.
• Management and continual development of the school communication channels, such as newsletters, to ensure the school parent population is fully aware of the schools activities as a key driver of customer/student retention.
• Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities.
• If necessary, collaborate with School Principal/CEO, SLT and other members of the FOH be able to develop and implement retention strategies in order to maintain budget enrolment numbers at the school.
• Undertake regular surveys of new parent views on enrolment process and other subjects of relevance. Collate responses and produce analysis with recommendations.
• In collaboration with the School Principal/CEO and Registrar, develop an events calendar to support the enrolment activities for the academic year.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Maintain open lines of communication to existing parents to ensure their concerns, complaints and feedback are handled effectively, efficiently and in a timely manner (liaising with other school personnel or departments as required).
• Promote, when appropriate, other GEMS schools by arranging appointments, interviews and facilitate relationships between parents and GEMS schools.
• Attend project / staff meetings and serve on committees as required.

Job Requirements of Parent Relation Executive

• A college Degree from a reputed university is desirable (BA, B.Com or BSc).
• A minimum two years in a customer service focused role.
• Relationship management experience able to build and influence professional relationships with peer group as well as parental community.

Skills and Knowledge Desired

• Solid time management skills.
• Ability to multi task and cope with peaks of demand.
• Advanced user of Microsoft Office and able to utilize technology well to present facts to management.
• Proven success with meeting sales targets is mandatory.
• Ability to influence the team to deliver quality results and meet sales targets consistently is critical.
• Effective communicator (written and spoken).
• Interpersonal skills, able to operate in a diverse environment.
• Able to manage a diverse team’s performance and relationships.
• Analytical Thinking.

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