Outlet Supervisor NH Collection Dubai The Palm

NH Collection Dubai The Palm is currently looking for skillful and experienced candidate for the job role of Outlet Supervisor. The selected candidate is responsible to support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results.

Responsibilities of Outlet Supervisor

• Responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment.
• Ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards.
• Handle daily team member relations and encourage problem solving by team members through proper training and empowerment.
• Supervising daily operations of the outlet to ensure efficient service and guest satisfaction.
• Managing and training outlet staff, including scheduling and performance evaluation.
• Ensuring compliance with health and safety regulations within the outlet.
• Overseeing inventory management, including ordering supplies and controlling costs.
• Resolving customer complaints to maintain a high level of guest service.
• Implementing strategies to improve service, drive sales, and enhance guest experiences.
• Collaborating with kitchen staff to ensure quality and timely food preparation.
• Maintaining cleanliness and presentation standards of the outlet.
• Assisting in the planning and execution of special events or promotions.

Requirements of Outlet Supervisor

The requirements of Outlet Supervisor are as under:

• College diploma in Hotel Management or related field.
• 2-3 years of previous experience in Food & Beverage/Restaurant and Banquet operation.

Skills and Knowledge Desired

• Passion for leadership and teamwork
• Eye for detail to achieve operational excellence
• Excellent guest service skills

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