Outlet Manager Accor Hotels UAE

Mövenpick Jumeirah Lakes Towers is presently hiring suitably qualified and experienced candidate for the job role of Outlet Manager. The role holder is responsible to oversee the operations of a specific hotel dining outlet, managing staff, ensuring exceptional service delivery, and achieving financial targets while maintaining high standards of quality and guest satisfaction.

Responsibilities of Outlet Manager

• Oversees the dining & bar area, supervises food and beverage service staff in accordance with operating policies that they may help establish.
• Creates a positive team atmosphere among Team Members.
• Maintains records of staff periodic manner and operating costs.
• Provides feedback and coaching to the Team regularly.
• Treats all Team Members fairly, with respect.
• Sets high standards for appropriate team behavior on shift.
• Works with food and beverage staff to ensure proper food presentation and proper food handling procedures.
• Handles guest complaints in restaurants.
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
• Maintains budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
• Arranges for maintenance and repair of equipment and other services.
• Totals receipts and balance against sales, deposit receipts, and lock facility at end of day.

What You’ll Do More?

• Ensures new products are executed properly the following rollout.
• Is capable of handling irate customers with a friendly/calm attitude.
• Ensures product quality and great service.
• Shows enthusiasm about guest within the restaurant.
• Is flexible in dealing with changes/problems (e.g., being short staffed).
• Effectively forecasts restaurant needs.
• Shifts priorities and goals as work demands change.
• Priorities tasks effectively to ensure most important tasks are completed on time.
• Delegates and follows-up effectively.
• Takes Ownership of issues or tasks and give detail update of the F&B Manager and the General Manager.
• Seeks, listens and responds to Guest feedback.
• Coaches team on how to exceed Guest expectations.
• Does not blame others; takes accountability for problems.
• Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.
• Is proficient in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
• Is proficient in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc.
• Assists in planning regular and special event Menu.
• To do the market analysis and improvise ideas based on trends, drive better results.
• Ability to motivate employees to work as a team effectively and productively.

Requirements of Outlet Manager

• Bachelors degree in Hospitality Management, Tourism or related field.
• Minimum of 3 years of experience in all aspects of restaurants service.

Skills and Knowledge Desired

• Excellent reading, writing and oral proficiency in English.
• Must be well-presented and professionally groomed at all times.
• Excellent leader and trainer with strong interpersonal skills and attention to detail.
• Ability to motivate employees to work as a team effectively and productively.
• Must possess good communication skills for dealing with diverse staff.
• Ability to coordinate and prioritize multiple tasks.

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