Order Taker Marriott International UAE

Marriott International is presently accepting applications from suitable candidate for the job role of Order Taker. The job holder will efficiently handle customer orders, ensuring accuracy in order processing, and providing excellent customer service, often in a restaurant or hotel setting.

Responsibilities of Order Taker

Job Specific Duties

• Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff.
• Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
• Place and log call back for room service order.
• Notify guests and management of delays in service delivery.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Record transactions in MICROS system at the time of order.
• Complete all closing reports, including MICROS reports.
• Process all payment methods.

Job General Duties

• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace.
• Follow company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
• Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments.
• Support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Report accidents, injuries, and unsafe work conditions to manager.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Stand, sit, or walk for an extended period of time.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Requirements of Order Taker

• High School Diploma.
• Have 1-year of experience in a similar role with a proven track record of working in an international hotel.

Order Taker Kerzner International UAE

Tagged as: Order Taker