Order Taker FIVE Hotels and Resorts Dubai

The Order Taker at FIVE Hotels and Resorts Dubai is responsible for accurately receiving and processing guest orders for food and beverages, ensuring prompt delivery and guest satisfaction. There is no nationality and gender restriction for this job, all nationality and both males and females can apply for this job.

Responsibilities of Order Taker

• Works closely with key service Departments such as Kitchen, Stewarding, Front Office, Housekeeping, Engineering, Laundry, etc. to ensure Seamless Collaboration.
• Attends Industry-Leading Training Sessions instructed by the immediate Supervisor to enhance Guest care, telephone etiquette, up-selling techniques, and entering Guest Rooms.
• Adheres to the Room Service Duty Schedule, always embracing a ‘FIVE-Star’ appearance and following FIVE’s Grooming Standards.
• Always maintains Exceptional Telephone Etiquette, never leaving phones unattended.
• Performs Cashier Duties when necessary, showcasing meticulous attention to detail.
• Takes Reservations for other dining destinations during break times, displaying Multitasking Abilities.
• Works Hands-On with the Team to prepare the daily service mise en place, maintaining Next-Level standards.
• Monitors the Cleanliness and ensures Proper Maintenance of the assigned Room Service Area and operating equipment.
• Ensures the well-being of all Guests by maintaining warm and Discreet Contact throughout their stay.
• Refers Guest complaints directly to the appropriate person in charge or the Room Service Manager, ensuring Prompt Resolution and Guest Satisfaction.
• Conducts the Order-Taking and Order-Placing Process, providing courteous, efficient, and prompt service to Guests.
• Attends all meetings and briefing sessions to foster Open Communication within the FIVE hotels.
• Demonstrates Comprehensive Knowledge of all menus and ongoing promotions in all dining concepts, offering Personalised Recommendations to Guests upon request.
• Expertly upsells key menu items, creating Boundary-Breaking Dining Experiences for Guests.
• Assists in other areas as assigned by the immediate Supervisor, showcasing Adaptability and Versatility.
• Redirects incoming calls for other Departments (such as Engineering,Housekeeping, Spa) to the relevant Departments to promote a seamless flow of Communication and ensure Guest satisfaction.
• Promptly reports any equipment failures or problems to the Maintenance Department for swift resolution.
• Demonstrates a thorough understanding of and adheres to FIVE Hotels and Resorts’ Policies relating to Fire, Hygiene, Health, and Safety.
• Familiarises oneself with all related Company Documentation, particularly the relevant Operational Standards Manual for the Department.
• Completes any other Reasonable Duties and Responsibilities assigned with utmost dedication.
• Conducts thorough and efficient Shift Change Handovers to foster continuity and excellence in service.

Requirements of Order Taker

• Secondary education.
• Previous experience of 2-3 years in a Luxury Hotel environment.

Skills and Knowledge Desired

• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Guest Service Experience is curated to perfection.
• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
•  A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

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