Order Taker DoubleTree By Hilton Resort  Ras Al-Khaimah

As a Food & Beverage-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

Responsibilities of Order Taker

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met.
• Maintain the computerized Work Order System.
• This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders.
• Responds to all emergency call which includes monitoring the alarm system.
• Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation.
• Coordinate and control all office traffic.
• Present a positive, professional, and courteous image, to ensure guest satisfaction
• Maintain the brand’s high quality standards.
• Ability to remain calm and perform all essential functions during emergency situations.
• Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found.

Requirements of Order Taker

• Grade School education.
• 2 years  customer service/administrative support or Food & Beverage experience required.

Skills and Knowledge Desired

• Good communication skills
• Proficiency in English

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Tagged as: Order Taker