Operations Support Manager Miral Experiences Abu Dhabi

Miral Experiences is currently looking for a candidate for the job role of a Operations Support Manager Events & Tours (UAE National only) at Qasr Al Watan, Abu Dhabi, 128717, UAE. This is a Senior level full time job. And salary can range between 10000-25000 AED/month.

Responsibilities of Operations Support Manager

• Plan, book and deliver on- and off-the-job training as required to ensure best possible service standards as well as colleague development.
• Openly communicate appropriate and useful information through various channels, including department meetings and briefings.
• Ensure departmental policies, procedures and performance standards are being implemented and maintained  throughout their area.
• Review departmental policies, procedures and performance standards to ensure they are up-to-date, correct them and propose changes as appropriate to ensure high levels of customer service and safety.
• Ensure any service delivery defects are resolved, identify any trends and share observations and suggestions with their manager.
• Review satisfaction results for their areas, identify any trends and share observations and suggestions with their manager.
• Events Scope: Provides management and operational coverage at corporate and QAW events.
• Leads and executes events to include:
• Marquees and seasonal celebrations.
• Corporate functions.
• Team buildings.
• Static installations.
• Interactive guest activities.
• Events by the Sales team clients.
• Works within the existing brand and company guidelines while providing creative input into the overall development of events.
• Develops event operational guidelines for the facility as a whole and leads event operations.
• Provide the operational costs related to Events.
• Recommend the operational scheduling for the operation team and contractors.

Requirements for Role of Operations Support Manager

• Educated to a degree level in Business Management.
• Minimum 2 years’ experience in operations, events, and entertainment
• Experience Promote and develop positive and efficient working relationships with the Sales team, vendors, Sinyar, Palace Guard and other internal stakeholders

Skills And Knowledge Desired

• Computer skills.
• Customer service knowledge.
• Technical Knowledge.
• Proficiency in written English and spoken English.

Events & Production Manager Miral Experiences Abu Dhabi