Operations Support Manager Miral Experiences Abu Dhabi

Miral Experiences is presently hiring for the role of an Operations Support Manager to work at Qasr Al Watan in Abu Dhabi. The selected candidate will be responsible for management of efficient routine operations as well events/tours of the facility. This job was posted by company’s career page on 20 November 2023 and is openly accepting applications for the role.

Responsibilities of Operations Support Manager

• Operations Scope: Plan, book and deliver on and off the job training as required to ensure best possible service standards as well as colleague development.
• Openly communicate appropriate and useful information through various channels, including department meetings and briefings.
• Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area.
• Review departmental policies, procedures and performance standards to ensure they are upto date, correct them and propose changes as appropriate to ensure high levels of customer service and safety
• Ensure any service delivery defects are resolved, identify any trends and share observations and suggestions with their manager.
• Review satisfaction results for their areas, identify any trends and share observations and suggestions with their manager.
• Events Scope: Provides management and operational coverage at corporate and QAW events.
• Leads & executes events such as Marquees and seasonal celebrations,  Corporate functions, team buildings, Static installations, Interactive guest activities and events by the sales team clients.
• Works within the existing brand & company guidelines while providing creative input into the overall development of events.
• Develops event operational guidelines for the facility as a whole and leads event operations.
• Provide the operational costs related to events.
• Recommend the operational scheduling for the operation team and contractors.

Qualification Requirements for Role of Operations Support Manager

• Bachelor’s degree level in business management.
• Minimum 2 years experience in operations, events and entertainment.
• Events and  project management experience desired.

Skills & Knowledge Desired

• Computer skills.
• Customer service knowledge.
• Technical knowledge
• Experience in promoting and developing positive and efficient working relationships with the sales team, vendors, Sinyar, palace guard and other internal stakeholders.
• Proficiency in written English and spoken English.

Procedure to Apply

If you wish to grow with us, please apply now and become part of Miral Experiences. To apply for job of Operations Support Manager, please use the Apply Now button. It will redirect you to the official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck !

Education Specialist Miral Experiences Abu Dhabi