Operations Supervisor Aramex UAE

An Operations Supervisor in Aramex is responsible for overseeing and managing fulfilment center operations. Ensuring all performance targets are met 100%.

Duties of Operations Supervisor

• Perform operational procedure to ensure high levels of customer service/satisfaction.
• Support the supply chain team with developing new, customized solutions for customers.
• Meet customer’s SLAs for all customers.
• Ensure meeting team’s KPI’s and performance targets.
• Setting KPI’s for direct reports and conduct annual review.
• Regular training staff for 5S implementation and performance improvement.
• Ensuring all problems related to operations, systems and customers are resolved on time and attended immediately.
• Ensure Zero complains for any negligence on operations floor.
• Conduct regular “workload distribution review” for efficiency increase.
• Ensure identifying direct reports training needs and propose training needed to HR.
• Assist and train personnel to use warehouse systems and the processing of work orders.
• Facilitate the flow of information horizontally and vertically.
• Train and develop direct reports.
• Monitor and manage the team to ensure performance is up to standard.
• Utilize available resources to meet customer’s SLA.
• Adhere to company HSSE, compliance and sustainability corporate policies, processes, and standards.
• Acts on all assigned outcomes of the quality audits.
• Adhere to all shipping and handling legislations.
• Makes sure WMS is updated on time and accurately and as per the procedures.
• Responsible for maintaining accurate stock levels and avoid discrepancies.
• Adherence to company HSSE, compliance and sustainably corporate policies and standards.

Requirements for role of Operations Supervisor

The eligibility requirements for role of Operations Supervisor are as under:

• Bachelor Degree in Industrial Engineering, business, or related fields.
• 2 years of E-commerce or fulfilment center experience is a must.

Skills & Knowledge Desired

• Strong English proficiency.
• Flexible to work in Day, Afternoon, and night shift on a short notice.
• Able to work long hour shifts whenever fulfilment center required.
• Advanced MS office Knowledge (Excel, word, outlook, etc.) / Power BI (or similar) / WMS.

Operations Supervisor ENOC

HR Executive Aramex UAE