Operations Manager Transguard Group Abu Dhabi

Transguard Group is presently looking for eligible candidate for job position of Operations Manager (Aviation Services) to join their team in Abu Dhabi, UAE. Transguard Group was established in 2001 & has diversified significantly. The Group leads in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse work force with over 61000 employees.

Job Purpose of An Operations Manager

• To manage day to day working of all customers, maintaining and expanding relationship of individual accounts.
• To manage development & implementation of systems, process and procedures to support operational team in coordination with administration and site team.

Job Duties of An Operations Manager (Aviation Services) At Transguard Group Abu Dhabi (UAE)

• Responsible for overall operational performance of department prescribed in BU score card.
• Responsible for the financial performance of department.
• Responsible for management of shift deployment, time and attendance system.
• Responsible and accountable for staff training (Internal & External).
• Responsible and accountable for staff welfare / absenteeism and attrition.
• Responsible for staff briefings / Induction / Tool Box talks / safety.
• Responsible for monthly meetings, client as well as department and Operational team.
• Responsible for new recruitment and deployment of staff.
• Responsible for client SLA / KPI performance.
• Responsible for Admin & Operation Coordinators performance.
• Responsible for management of staff uniforms.

Qualification & Experience

Qualification

• A bachelor’s degree aviation management or aviation operations.

Experience

• 3-5 years of experience in a similar position in Aviation.

Skills & Competencies

Hard skills

• Budget planning.
• Budgeting, reporting, analysis and P&L management.
• Contract management.
• Intermediate computer skills.
• Service level agreement management and analysis.
• Strategic planning.

Soft Skills

• Minimum English Language Level 5 (by Transguard Group Standards)
• Customer relationship management.
• Customer service awareness.
• Effective presentation skills.
• Project management.
• Resource management.

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Tagged as: Operation Manager