Operations Manager, NMC Bareen International Hospital UAE

NMC Healthcare presently has an opening for experienced and capable candidates for the job role of a Operations Manager. The selected aspirant will be assigned to work at NMC Bareen International Hospital located in Abu Dhabi, UAE. This job was posted by NMC on 9 November 2023 and all eligible aspirants should avail this opportunity and submit their applications.

Purpose of A Operations Manager

Overseeing and optimizing daily business activities to ensure efficiency and productivity.

Duties of A Operations Manager

• Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
• Investigate patient/visitor concerns and implements appropriate courses of action.
• Patient feedback analysis & documentation of results.
• Oversee activities in outpatient and Inpatient areas.
• Ensure the hospital achieves budgets as directed by the organization.
• Ensure the improvement in patient care with the feedback from communities and patients.
• Take corrective action in situations requiring immediate intervention, including interpretation and administration of Hospital policy and work rules.
• Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
• Communicate pertinent information (verbal and/or electronic) in a timely manner to Hospital administration and department leadership.
• Document pertinent information, actions and decisions and communicates to appropriate leadership.
• Support clinical, operational and facility services throughout the entire Hospital
• Collaborate with clinical and support staff to foster delivery of quality care.
• Assist in evaluating and reassigning staff during crisis situations.
• Participate in JCI and all other DOH activities.
• To ensure all the guidelines of DOH is met and the hospital passes the DOH/regulatory audits.
• Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.
• Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
• Function as on site coordinator for internal/external disasters or other major events.
• Intervene in situations involving patients, visitors, Hospital staff and other external customers.
• Participate in Hospital quality program and be member of quality committees if chosen.
• Exercise good judgment and maintain confidentiality in maintaining BIH’s critical and sensitive information, records, and reports.
• Actively participate in the Hospital’s on-going Patient Safety and Quality Improvement Programs and other in service training programs.
• Perform other duties and tasks as assigned by the Head of Department.

Qualification & Experience

• Graduate from an accredited college or suitable University degree MBA or Master’s degree or equivalent is preferable.
• Minimum 7 years of professional experience.
• Minimum 5 years of experience in management.

Knowledge & Skills Desired

• High level of verbal and written communication skills.
• Ability to build and maintain solid working relationships.
• High level of analytical skills.
• Good commitment and ability to make things happen.
• Flexible and growth mindset.
• Professional demeanor & excellent communicator.
• Ability to remain calm under pressure.
• Ability to work within a team.

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