Operations Manager Drive Services Transguard Group Dubai

Transguard Group is currently recruiting for position of an Operations Manager Chauffeur Drive Services to join their team. Transguard group is the UAE’s most trusted business support which deals with the field of cash services, security services, manpower services, facilities management & aviation. Group believes “To be their customers’ trusted partner delivering total business support solutions, to enable them to focus on their core business”. Their vision is to change the landscape of business support services and the outsourcing environment in the region. Transguard has a large, dynamic and culturally diverse workforce numbering in excess of 61,000 people. Be one of them!

A Word About Chauffeur Drive Services

Chauffeur Drive Services offer luxury car hire with professional drivers for purposes such as airport transfers, corporate events, weddings and personal transportation.

Scope of Work of An Operations Manager Drive Services

• To support the smooth and efficient delivery of the Chauffeur Drive contract, as well as any other allocated contracts, in line with the commercial agreement.
• Deliver exceptional service and maintain profitability & customer satisfaction.
• Working as part of a dedicated Operations team, maintain data integrity & accuracy.
• Liaise with the relevant internal stakeholders including finance, payroll, demand planning, recruitment, transport, accommodation and HR services.

Your Duties As An Operations Manager Drive Services

• Responsible for overall Operational performance of department prescribed in BU score car.
• Responsible for the financial performance of department.
• Responsible and accountable for new recruitment/mandatory staff training (internal & external)/ staff deployment.
• Management of data integrity and accuracy, across all accounts under your ownership.
• Flexibility in terms of hours & days of work depending on critically important working days as advised by the Client.
• Responsible and accountable for monthly meetings, client as well as department and Operational team.
• Follow all Company procedures, guidelines, and systems.
• Responsible and accountable for shift deployment, time and attendance system and monthly invoices.
• Ensure the team maintain accurate and reliable data using the agreed formats.
• Carry out any additional responsibilities as assigned by the Management including but not limited to being on call.
• Assist with the wider Aviation team as and when requested by either the Account Manager, Senior Manager, BU Head or BU Director.
• Build and maintain strong relationships with all clients, as well as Group colleagues.
• Responsible for staff uniforms, planning delivery and maintenance.
• Responsible for overall Employee welfare, leave approvals, payroll concerns.
• Accountable for the Fleet management of vehicle performance, Service maintenance and Accident contingency planning.
• Responsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performance.
• Continually review the vehicle requirements from the client.
• Oversea regulatory requirements relating to limousine operational procedures.
• Monitor that the service delivered is within the contractual terms.
• Responsible for Admin & Operation Coordinators performance.
• Responsible for assisting senior management for business development.

Who Can Apply?

Knowledge

• Understanding of KPI’s.
• Understanding of Payroll, T&A systems, Rostering and Deployments.
• Knowledge of general Operational procedures and overall services.
• Previous experience with similar clients.
• Limousine & RTA process knowledge.

Experience

• 3 plus years of experience in a management role in the same industry, including 2 years in a similar position.
• GCC experience.

License Required

• Valid UAE Driving License.

Skills Desired

Hard skills

• Report writing.
• Good mathematical ability.
• Intermediate MS Office.
• Experience and knowledge of how to operate T&A systems.

Soft skills 

• Industry sense, communication abilities, language skills, time management, teamwork & leadership traits.
• Cultural awareness.
• Operational deployment awareness.
• Customer complaint & relationship management.
• Customer service excellence.
• Effective report writing skills.
• Conflict resolution skills.
• Incident & accident reporting.
• Managing personal performance.
• Minimum english language level 3 (by Transguard Group standards).
• Resource management.
• Telephone etiquette.

Transguard Group

Tagged as: Operation Manager