Operations Manager Bloom Arjaan by Rotana
Full time @Four Seasons posted 10 months ago Shortlist Email JobJob Detail
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Job ID 7999
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Career Level Intermediate
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Experience Fresh
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Gender Female|Male
Job Description
Bloom Arjaan by Rotana is currently seeking for enthusiastic and committed Operations Manager with exceptional communication skills that pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions. As a job holder you are responsible to assist the General Manager, and within the Rotana Policies and Procedures, to assess, to evaluate and to meet the short and long-term needs of the hotel to ensure its success.
Responsibilities of Operations Manager
- Oversee the entire operations of the hotel with particular focus on Front Office, Reservations, Security, Housekeeping, Laundry, F&B and Yield Management.
- Represent the hotel management when interacting with guests and individuals from outside the Hotel.
- Assist in the development and implementations of the Rooms Strategic Plan, Marketing Plan, Budget.
- Goals Programme to ensure on-going optimal Guest satisfaction, sales potential and profitability.
- Monitor all Quality Assurance Programmes, particularly related to Guest Satisfaction and Online Reputation Management.
- Responsible for the training and development of the Rooms Division and F&B colleagues.
- Manage the functions of all hotel personnel through supervision of hotel Department Heads.
- Participate in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of Preventive Maintenance Programme.
- Planning and Management of FF&E as directed by General Manager.
- Ensure Emergency Procedures are practiced and enforced to provide for the security and safety of guests and colleagues including Fire Tests and Evacuations.
- Monitor applicable laws and regulations, including Health & Safety and ensure compliance.
- Establish and maintain effective internal communications and meetings structures to ensure optimum teamwork and productivity.
- Actively take an interest in other department functions, practices, and issues in order to support a guide for the benefit of the hotel.
- Establish and maintain effective employer relationships including open communications with all colleagues.
- Monitor purchasing practices to ensure compliance with Rotana Policy and Procedures.
- Comply with the hotel environmental, health and safety policies and procedures.
- Assist in selling the hotel through personal involvement with all potential markets as required.
Requirements of Operations Manager
- Should ideally have a degree in hospitality management or a related field from an accredited college or university.
- 2+ years preferable previous experiences in the same role or with fundamental hotel operation background within a similar market segments.
Skills and Knowledge Desired
- You must be computer literate with effective and outstanding communication skills, both verbal and written.
- The ideal candidate will be a leader who is naturally hands on, with an on-site management style, good relationship building skills and the ability to prioritize and make effective decisions.
- Ideally you are a dynamic and entrepreneurial manager who invigorates and motivates the operation with confidence and style.
Key Competencies
- Understanding the Business.
- Team Building.
- Planning for Business.
- Leading People.
- Valuing Diversity.
- Managing Operations.
- Customer Focus.
- Adaptability.
- Influencing Outcomes.
- Drive for Results.
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