Operations Associate Careem Dubai

Careem is presently hiring qualified candidates for the role of an Operations Associate Express in Dubai. As a part of the Supply Acquisition team the role holder will acquire supply for meeting the requirements of the business and provide best in class reliability and supply experience for Careem Customers. The successful candidate will collaborate with Marketplace supply teams or create a dedicated fleet based to meet the goals. Lead cross functional supply related projects, manage vendor relationships to increase supply on the Careem Platform, ensure reliability and experience across all delivery verticals on a daily basis and actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.

Responsibilities of An Operations Associate

• Work with team leads with day to day projects, quality control, gathering, analysis, documentation and coordinate accordingly.
• Recruiting and training new captains to ensure best quality of service.
• Monitor day to day operations to ensure optimal quality and customer experience
• Ability to work independently on assigned KPIs.
• Training Captains on our technology and customer service experience standards.
• Listen attentively to the voice of customers and captains and provide meaningful insight to improve their experience on the platform.
• Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.

Eligibility Requirements

The eligibility requirements for role of an Operations Associate are as under:

• BS/MS level (or equivalent) within a subject relevant to the position.
• 1-2 years of of experience working within a similar role and industry is highly desirable.

Desired Skills

• Ability to get handson in a complex operational environment.
• Ability to manage multiple tasks and work with tight deadlines.
• Confident, outgoing, and with a predisposition to teach others.
• Ability to effectively troubleshoot problems and work collaboratively within a team environment.
• A strong understanding of the operations and ability to comb through large data sets to find actionable insights to drive business goals.
• Proficiency in Microsoft Excel and SQL.

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