Operations Administrator Sheikh Shakhbout Medical City

Sheikh Shakhbout Medical City is seeking a dedicated Operations Administrator – Operations Management in Abu Dhabi. The hospital announced this job opening on January 2, 2023 under the requisition ID 187.This role person will maintain a departmental and institutional perspective in the management of the work unit. He / she will bring an institutional perspective, a connection or the glue to departmental decisions helps keep the total practice integrated.

Responsibilities of Operations Administrator

• Maintains an understanding of the research and education efforts of the division.
• Exhibits unyielding commitment to providing excellent service to patients, physicians and allied health staff.
• Initiates and facilitates analysis while remaining cognizant of the effects of work unit activities on the integrated practice.
• Develops, counsels, and mentors staff by providing developmental opportunities.
• Initiates and supports efforts to increase collaboration and interaction throughout the SSMC practice, the Abu Dhabi health system, and Mayo Clinic sites, which includes best practices such as Ask Mayo Expert (AME), department coordination, joint programs and practices, etc.
• Partners and collaborates with leadership in other clinical and administrative departments to manage cross-functional activities.
• Develops and implements division staffing to workload models to optimize staffing resources.
• Supports continuing staff education activities.
• Applies experience or perspective to demonstrate understanding of a variety of department or division assignments.
• Manages to set an example of performance excellence, provides direction and coordination on administrative issues. Provides a model for the administrator/physician/scientist/educator partnership.
• Demonstrates a working knowledge of the Mayo Clinic history, culture, overall systems, policies, procedures, resources, data and interdependencies between and within Mayo Clinic entities.
• Develops, through an integration of ideas of those involved, an organized strategy to achieve both short and long-term objectives.
• Effectively communicates strategy to obtain commitment by the responsible individuals.
• Communicates with others in an open and friendly manner, while simultaneously building credibility and rapport.
• Exhibits strong interactive skills through a demonstration of respecting others’ feelings, ideas and opinions fosters an open interchange and displays a genuine understanding and acceptance of others. Demonstrates perceptivity regarding others’ feelings, ideas and opinions.
• Encourages and facilitates continuous improvement work groups.
• Maintains a basic skill level in continuous improvement theory and methodology (Quality Fellow certification).

What you’ll do as Operations Administrator

• Ensure all documents are in the appropriate format.
• Ensure highest standards of the patient care.
• Demonstrate good judgments and sound decisions (common sense, data collection, impact evaluation, and communications).
• Provide consistent and open encouragement to try new and creative approaches. Willing to make a decision and take a stand.
• Promote an environment that is open and collaborative while keeping the team focused on a common goal.
• Build rapport, encourage teamwork, empower others and develop consensus in leading and managing group dynamics.
• Demonstrate integration of values, beliefs, attitudes and behaviors through an acceptance of responsibility and accountability for your actions.
• Serve as a role model to foster and build trust.
• Provide an environment for easy access to express ideas and concerns. Demonstrate and expect open communications. Demonstrate available presence.
• Exhibit a commitment to operational management and completing tasks through personal initiative, persistence, and stamina.
• Demonstrate an ability to plan, organize, coordinate, prioritize, balance workload and follow through to achieve institutional and individual goals.
• Demonstrate accountability and execute sound financial management. Bring awareness of current external issues such as reimbursement etc.
• Collaborate and Partner with physician leaders to provide leadership to the department.
• Embrace operational change through clarification of vision, goal setting, role clarifications, system design and execution of change.
• Provide vision, forward-thinking, and strategic planning in a global and proactive manner while being open-minded and creative in establishing a strategic direction.
• Manage to use analytical skills, common sense, intuition, and an objective attitude to systematically address problems, define alternative solutions, negotiate and facilitate implementation of solutions.
• Balance needs for consensus and involvement with the need for decisiveness and action.

Qualifications & Experience

Following is the eligibility criteria for the role of Operations Administrator – Operations Management at SSMC:

• Master’s degree in business, health care administration or related field.
• 5 years of healthcare management or related industry experience to include people, projects or programs.

Knowledge & Skills

• Demonstrated ability to work effectively and collaboratively in a multi-disciplinary environment with a physician, scientists, educator, administrative, supervisory, and allied health staff.
• Must have demonstrated leadership competencies in management (e.g. staff, change, complex issues) and operations.
• Excellent communication skills.

Business Intelligence Manager Sheikh Shakhbout Medical City

Compensation and Benefits Officer SSMC Abu Dhabi