Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank is presently recruiting suitably qualified and skilled candidate for the role of Operation & Services Officer. The role holder is responsible for Handling the branch operations, Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination.
Responsibilities of Operation & Services Officer
- Cash Vault – Dual control of branch Vault
- Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits
- Managing branch cash as per cash holding limit
- Process & balance daily inward and outward clearing transactions
- Reconciliation and review of errors in teller transactions
- Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff
- Ensure that all customers transactions as per ADIB policies and procedures
- Sign on behalf of the bank as per the assigned limit
- Control and supervision of operations work processes for compliance with ADIB’s Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating
- Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authorities
- Facilitating and implementing work process improvements.
What You’ll Do More?
- Interact with customers for sale of ADIB’s deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards
- Monitor the sales performance of CROs
- Generation of new business via out marketing calls and in- branch contacts through “Open door policy” in meeting customers
- Setting and monitoring sales plans for the branch and sales staff as per forecast
- Coaching of all sales staff to increase sales productivity and cross selling
- Monitor branch service standards for customer satisfaction
- Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries
Getting ad-hoc customer feedback - Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement
- Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic
- Maintain staff morale and relationship
- Observe, coach /train and counsel staff towards expected behaviors
- Identify training developments needs for staff and ensure that these are met as per schedules
Requirements of Operation & Services Officer
- Diploma in banking, finance, business administration, Islamic banking, or a related field.
- 1-2 years of experience in the relevant field.
Skills and Knowledge Desired
- Knowledge of products and services offered by ADIB.
- Knowledge of branch operations and back office functions.
- Knowledge of ADIB policies and systems.
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
- Computer skills.
- Communication and presentation skills- both Written and Oral (In English).
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